Supporting Your Customers Holiday Shopping Journey

Supporting Your Customers Holiday Shopping Journey

iQmetrix solutions and integrated partners are a key part to supporting customers at every stage of their holiday shopping journey.

Stage 1:

A Customer begins their shopping journey online.

Through online search, a customer finds out that a store near them has the product they are looking for. They look for product information, store hours, and reviews of the service provided at various telecom retail locations to see where they will get the best experience.


Your complete product catalog – and availability – will appear on Google search result pages for prospective shoppers in your area, which increases in-store traffic.

  • Clients who get started with Pointy, a part of Google in 2022 will get a $100 ad credit per store to put towards advertising their inventory to shoppers close by!
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Stage 2:

Knowing the product they want is in stock at a store around the corner, the customer visits the store in-person to check out their desired item.


Holiday lineups are a pain and can ruin a customer’s experience. Queue Management lets customers join a virtual queue, so they can go about their day and return only when they are the next in line. No more waiting in-store to make a purchase.

Dropship extends the capacity of in-store storage to offer telecom customers exactly what they want. An integration with fulfillment vendors lets your store close every sale, no matter if a product is in-store or not. Direct vendor-to-customer shipping ensures shoppers get what they want with no delay from unnecessary shipping stops. iQmetrix has a variety of Dropship partners, like Voicecomm, to ensure you never lose a sale.

Stage 3:

A customer gets a notification to return to the store and an associate, knowing the reason for their visit, is ready to help them find exactly what they’re looking for.
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Shiftlab​’s intelligent scheduling platform identifies top performers and places them in prime shifts. Featuring a new, integrated time clock solution, Shiftlab also automates punch corrections, prevents early clock-ins and provides real-time alerts for things like store openings and trending OT. Experience your most profitable holiday season yet with Shiftlab, your complete retail performance platform.

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Employees are motivated and ready to help each customer thanks to Arcade, the workforce management tool that gamifies engagement so that associates are always in peak performance.

  • For iQmetrix clients who sign up for this game-changing solution this year, Arcade is offering exclusive solution FREE for rest of year

Stage 4:

After being assisted by an associate, the customer has the product in-hand and is ready to pay.

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The customer wants a speedy check-out process, so they request a contactless payment method. Remote Pay enables customers to pay for in-store purchases on their mobile device which is faster than traditional transactions, gives customers who forget their wallet or prefer to pay digitally a method of completing the transaction, and supports those who are social distancing.

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The holidays are an expensive time, and the burden on a customer’s wallet can be heavy, which is why many customers want to split the cost into periodic payments to alleviate that burden. PayBright offers purchase financing to keep the holidays happy and worry free.

Paybright and rqmobile

For customers who want both a fast, distanced payment process and financing options to help pay for their purchase, using Remote Pay and PayBright flows together let’s associates provide both payment methods, bringing even more meaning to the phrase flexible payments.’

Stage 5:

The client leaves the store with their product in hand, having had a great experience. After they have left your store, the customer receives a text message.

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TracPoint REVV effectively captures post-purchase reviews in near-real time by asking customers to leave a five-star review. REVV enables customers to become advocates for your rand to help you attract new business.

  • For a limited time, clients that sign up with TracPoint will receive 30 days free trial plus waived setup fee

After the hustle and bustle, use Rebiz’ Datacam software to provide in-depth analytics through customizable monitoring. With Datacam, you can see the most accurate traffic counts and the breakdown of employee-level conversions.


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A successful holiday season begins and ends with the customer. Supporting their shopping journey at every turn will mean more sales closed and more satisfied holiday shoppers.