--- title: RQ Hardware US date: 2022-05-09T15:51:00-07:00 author: Cole Ecklund canonical_url: "https://www.iqmetrix.com/hardware/us/rq" section: Pages --- [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Computers ](#computers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Barcode Scanners ](#barcode-scanners) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Cash Drawers ](#cash-drawers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Displays ](#displays) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Fingerprint Readers ](#fingerprint-readers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Label Printers ](#label-printers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAAlAQMAAAAQktl+AAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAAxJREFUCNdjYBjOAAAA3gABzwu1+gAAAABJRU5ErkJggg==) ##### Payment Terminals ](#payment-terminals) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Receipt Printers ](#receipt-printers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Signature Capture Devices ](#signature-capture-devices) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) ##### Windows Tablets ](#windows-tablets) ## **Computers** ### Minimum Requirements OS VersionWindows 10 version 1803+ProcessorIntel Core i3-4020YRAM4GBStorage64GB1Internet ConnectionYesPeripheral ConnectionUSBVideo ConnectionSingle or Dual2.NET Framework.NET 4.7.1 for RQ 6.9 and newer .NET 4.5.2 for RQ versions earlier than 6.9 Microsoft OfficeMicrosoft Office 2010 Standard31\. Storage space considers the operating system, RQ, and associated updates. If you plan on running additional applications, you may need additional storage space. 2\. If you will be using multiple displays to have separate employee- and customer-facing displays, you will need a PC with multiple video outputs. 3\. Microsoft Edge WebView2 Runtime is required to run RQ 6.73 and newer. In most cases, this is automatically installed Windows 10+ workstations by Windows Update, but can be manually downloaded [here](https://developer.microsoft.com/en-us/microsoft-edge/webview2?form=MA13LH). --- ## **Barcode Scanners** ### Minimum Requirements **Symbology Type**Code 39### Our Barcode Scanner [Pick](#our-picks) **Socket Mobile CHS** Many of our clients successfully use Zebra-branded Barcode scanners with RQ. --- ## **Cash Drawers** ### Our [**Pick**](#our-picks) APG Series Cash Drawers --- ## **Displays** ### **Minimum Requirements** **Screen Size**24″**Resolution**1920 x 1080**Touch**Optional ## **Fingerprint Readers** ### **Our [Pick](#our-picks)** HID 4500 U.Are.U Fingerprint Reader --- ## **Label Printers** ### Minimum Requirements **Full-Size Desktop Printers****Dedicated Label Printers****Products**Avery Label Sizing Standard2.25″ x .75″ (Width x Height)**Repair**N/A2″ x 1″ (Width x Height)### **Our Label Printer [Picks](#our-picks)** Many of our customers use Zebra and Epson-brand label printers with RQ. --- ## **Payment Terminals** ### Certified Payment Terminals Please visit our dedicated [Payment Hardware page](https://www.iqmetrix.com/intelligent-commerce/financial-services/payment-processing/hardware) for details, pricing and order information. Note: iQmetrix recommends purchasing all payment hardware through its approved hardware vendor- POSDATA. Ingenico Tetra devices purchased through an unapproved hardware vendor will be subject to a $75/​device activation fee. Contact your Client Manager or a Payment Specialist for more information. **iQ Pay Terminals for RQ** Alongside fully integrated EMV-capable payment terminals, RQ users can also leverage the **iQ Terminal** through **iQ Pay**. Seamlessly integrating with RQ, the iQ Terminal offers a modern, secure, and customer-friendly payment experience right at the counter. The iQ Terminal supports tap, chip, and swipe transactions, is fully EMV-certified, and provides a streamlined checkout process that enhances both speed and compliance. [Click here](https://www.iqmetrix.com/interconnected-commerce/financial-services/payment-processing/iq-payments-devices#iq-terminal) to learn more about the iQ Terminal. To learn more about setup and configuration, please refer to the [iQ Terminal Setup Guide](https://support.iqmetrix.com/s/article/Setting-Up-Your-iQ-Terminal-Cloud). --- ## **Receipt Printers** ### Minimum Requirements **Connection**USB**Width**80mm (3.125″)## Many of our customers use Epson receipt printers with RQ, particularly Epson TM-M30 or Epson T88V models. ### Our Receipt Paper [Pick](#our-picks) AirTrack RPT3.125-STD Receipt Paper --- ## **Signature Capture Devices** ### **Our [Pick](#our-picks)** [**Topaz** Siglite 1×5](https://www.topazsystems.com/siglite1x5.html%22%20/t%20%22_blank) **Note:** Many payment terminals include signature capture functionality. --- ## **Windows Tablets** ### Our Windows Tablet [Pick](#our-picks) Microsoft Surface Series (with Windows 11) --- ## **Network Requirements** Network-connected devices must be on the same network to interact. We recommend connecting your device with a wired Ethernet connection whenever possible. This will improve connectivity and speed while reducing the chance of potential network issues. However, if your location doesn’t have an accessible Ethernet connection or you require mobility, a Wi-Fi connection can be used as an alternative. The Wi-Fi connection on the device at the location where it will be used must: - Be persistent - Remain connected to only the intended, stable store Wi-Fi connection - Have an average signal strength of -65 dBm or higher - Have an average of 10 Mbit/​s internet download speed - Use the Wi-Fi 4 (802.11n) or newer standard - Networks must support TLS 1.2 or higher. Any earlier versions will not be supported. ## **Supported Software** ### Microsoft Office - Microsoft Office 2010 Professional Plus - Microsoft Office 2010 Professional - Microsoft Office 2010 Standard - Microsoft Office 2013 Enterprise - Microsoft Office 2013 Professional - Microsoft Office 2013 Professional Plus - Microsoft Office 2013 ProPlus - Microsoft Office 2013 Small Business Premium - Microsoft Office 2013 Standard - Microsoft Office Professional Plus 2016 - Microsoft Office Standard 2016 - Microsoft Office 365 ProPlus ### Operating Systems - Windows 8.1 - Windows 10 - Windows 11 ## **Ordering Notes** - Prices on this page are approximate and subject to change by the vendor. - Timelines for hardware arrival may be 4-6 weeks from date of order, pending in-stock status. - Payment for hardware will be made directly to the vendor (ex: CDW). - Shipping costs are not included. ## **DOA, RMA, and Returns** - Most of our partners carry products that are commercial grade and thus carry a 3-year warranty. - CDW’s DOA policy is 21 days from date of purchase and requires the original packaging in the event of a return. For this reason, we highly recommend checking your products upon arrival to ensure products operate as expected. - Do not throw away the original packaging (boxes) until the products have been tested and the DOA window has passed. Your request for DOA will be denied if units are not returned with original packaging. - For RMA requests, please contact the corresponding vendor rep (ex: CDW rep) if the product is within the first 21 days of purchase. If past 21 days, please contact the manufacturer directly for any RMA requests. ## **Contacts, Orders, and Installation Services** - CDW can provide these services. - Contact our CDW Account Manager to receive a quote. ## **CDW USA** **Stefanie Kinder** Account Manager | CDW 200 N Milwaukee Ave | Vernon Hills, IL 60061 Phone:800.800.4239 x79674 | Direct: 847.968.9674 Fax: 847.968.1674 Email: stefmer@​cdw.​com --- ### **Disclaimer About Our Picks** We have provided some hardware picks to help guide your set-up process. With these picks and any hardware, our Support Team will make every effort to ensure a device gets setup successfully in RQ. However, due to the vast amount of Hardware available in the market, we cannot guarantee compatibility with RQ.