---
title: RQ Hardware Canada
date: 2022-05-09T15:51:00-07:00
author: Cole Ecklund
canonical_url: "https://www.iqmetrix.com/hardware/ca/rq"
section: Pages
---
[ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Computers

 ](#computers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Barcode Scanners

 ](#barcode-scanners) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Cash Drawers

 ](#cash-drawers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Displays

 ](#displays) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Fingerprint Readers

 ](#fingerprint-readers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Label Printers

 ](#label-printers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAAlAQMAAAAQktl+AAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAAxJREFUCNdjYBjOAAAA3gABzwu1+gAAAABJRU5ErkJggg==) 

##### Payment Terminals

 ](#payment-terminals) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Receipt Printers

 ](#receipt-printers) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Signature Capture Devices

 ](#signature-capture-devices) [ ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=) 

##### Windows Tablets

 ](#windows-tablets) 

 

 

  ## **Computers**

### Minimum Requirements

OS VersionWindows 10 version 1803+ProcessorIntel Core i3-4020YRAM4GBStorage64GB1Internet ConnectionYesPeripheral ConnectionUSBVideo ConnectionSingle or Dual2.NET Framework.NET 4.7.1 for RQ 6.9 and newer

.NET 4.5.2 for RQ versions earlier than 6.9

Microsoft OfficeMicrosoft Office 2010 Standard1\. Storage space considers the operating system, RQ, and associated updates. If you plan on running additional applications, you may need additional storage space.

2\. If you will be using multiple displays to have separate employee- and customer-facing displays, you will need a PC with multiple video outputs.

3\. Microsoft Edge WebView2 Runtime is required to run RQ 6.73 and newer. In most cases, this is automatically installed Windows 10+ workstations by Windows Update, but can be manually downloaded [here](https://developer.microsoft.com/en-us/microsoft-edge/webview2?form=MA13LH).

  ## **Barcode Scanners**

### Minimum Requirements

**Symbology Type**Code 39### Our Barcode Scanner Picks

**Product****Type****Connection****Manufacturing #****Purchase****1D****2D****Batch****Our Pick**[Zebra Symbol LS2208](https://www.zebra.com/us/en/products/spec-sheets/scanners/general-purpose-scanners/ls2208.html)✔𝙓𝙓USBLS2208-SR20007R-NA$175[Order Online](https://www.cdw.ca/product/Symbol-LS2208-barcode-scanner/3048122?enkwrd=ls2208-sr20007r-na&pfm=srh)**Wireless Pick**[Zebra LI4278 (with Charging Cradle)](https://www.zebra.com/us/en/products/scanners/general-purpose-scanners/handheld/li4278.html)✔𝙓𝙓USB  
(Wireless)LI4278-TRBU0100ZWR$580[Order Online](https://www.cdw.ca/product/Motorola-LI4278-barcode-scanner/2653436?pfm=srh)**Other Barcode Scanners**[AirTrack MB-1](https://airtrack.com/airtrack-mb-1/)✔𝙓✔USB  
(Wireless)MB1-0001-00$970[Order Online](https://www.barcodesinc.ca/airtrack-mb-1-mobile-computer.mg)[Datalogic Gryphon GD4400](http://www.datalogic.com/eng/products/retail-other-solutions/general-duty-handheld-scanners/gryphon-i-gd4400-2d-pd-174.html)✔✔𝙓USBMany[Socket Mobile CHS 7Ci](https://www.socketmobile.com/products/series-7/colorful/7ci)✔𝙓𝙓BluetoothCX2870-1409[Zebra CS3000](https://www.zebra.com/us/en/products/scanners/companion-scanners/cs3000.html)✔𝙓✔USBCS3000-SR10007WW[Zebra DS6707](https://www.zebra.com/content/dam/zebra_new_ia/en-us/solutions-verticals/product/barcode-scanners/Handheld%20Scanners/DS6700/brief-application/DS6700_AB_0407.pdf)✔✔𝙓USBDS6707-SR20007ZZR[Zebra DS8108](https://www.zebra.com/us/en/products/scanners/general-purpose-scanners/handheld/ds8100-series.html)✔✔𝙓USBDS8108-SR700000SGW  ## **Cash Drawers**

ProductConnectionCable Included

ColorManufacturing #PurchaseReceipt PrinterUSBReceipt Printer Pick[APG Vasario](https://www.cashdrawer.com/configurator/vasario)✔3𝙓𝙓BlackVB320-BL1616$160[Order Online](https://www.barcodesinc.ca/apg-vb320-bl1616-cash-drawer.s)USB Pick[M-S Cash Drawer J-423](http://www.mscashdrawer.com/product_details.php?id=90&p_type=cash_draw)𝙓✔4✔BlackJ-423-USB$245[Order Online](https://www.barcodesinc.com/m-s-cash-drawer/part-j-423-usb-m-b.htm)Also Great[MMF VAL-u](https://www.mmfpos.com/cash-drawers/val-u-line-cash-drawers.html)✔3𝙓𝙓5BlackMMF-VL1616E-04$170[Order Online](https://www.cdw.ca/product/MMF-VAL-u-Line-electronic-cash-drawer/3748168?enkwrd=mmf-vl1616e-04&pfm=srh)Other Cash Drawers[APG Series 100](https://www.cashdrawer.com/configurator/configure/series100)✔3𝙓𝙓BlackT320-BL1616[APG Series 4000](https://www.cashdrawer.com/configurator/configure/series4000)✔3𝙓𝙓BlackJD320-BL13173\. Only if connected to an Epson TM-T88 series receipt printer.

4\. USB 2.0 is required. USB 3.0 is not supported.

5\. Requires MMF Cash Drawer Kwick Kable.

### **Cash Drawer Cables**

ProductSupported PrintersManufacturing #PurchaseEpsonStar[APG Multipro Cable](https://www.cashdrawer.com/connecting-cash-drawer-printer/)✔𝙓CD-101A$15[Order Online](https://www.cdw.ca/product/APG-MultiPRO-CD-101A-cash-drawer-cable-1.52-m/3624953?pfm=srh)[MMF Cash Drawer Kwick Kable](https://www.mmfpos.com/new-printer-driven-epson-star-drawer-1-6.html)✔✔226-199EPST10-00$15[Order Online](https://www.cdw.ca/product/MMF-Cash-Drawer-Kwick-Kable-cash-drawer-cable-1.8-m/2887009?enkwrd=mmf%20226-199epst10-00&pfm=srh)  ## **Displays**

### **Minimum Requirements**

**Screen Size**24″**Resolution**1920 x 1080**Touch**Optional  ## **Fingerprint Readers**

### Our Fingerprint Reader Picks

**Product****Connection****Manufacturing #****Purchase**Our Pick[DigitalPersona U.are.U 4500](https://www.cdw.ca/product/digitalpersona-u.are.u-4500-fingerprint-reader-usb-2.0/6529965?enkwrd=88003-001-S04)USB88003-001-S04$134.99  
[](https://www.cdw.ca/product/digitalpersona-u.are.u-4500-fingerprint-reader-v1.0.3-fingerprint-reader/4274336)[Order Online](https://www.cdw.ca/product/digitalpersona-u.are.u-4500-fingerprint-reader-usb-2.0/6529965?enkwrd=88003-001-S04)  ## **Label Printers**

### Minimum Requirements

**Full-Size Desktop Printers****Dedicated Label Printers****Products**Avery Label Sizing Standard2.25″ x .75″  
(Width x Height) **![2.25-x-.75](https://www.iqmetrix.com/hs-fs/hubfs/2.25-x-.75.png?width=312&name=2.25-x-.75.png)****Repair**N/A2″ x 1″  
(Width x Height) ![2-x-1-1](https://www.iqmetrix.com/hs-fs/hubfs/2-x-1-1.png?width=308&name=2-x-1-1.png)### Our Label Printer Picks

**Product****Color****Max Width****Manufacturing #****Purchase**Large Label Pick[Zebra ZD420](https://www.zebra.com/us/en/products/printers/desktop/zd420-series-desktop-printers.html)Gray4.27″ZD42042-D01E00EZ$645[Order Online](https://www.cdw.ca/product/Zebra-ZD420-Series-ZD420c-label-printer-monochrome-direct-thermal-t/5099172?enkwrd=ZD42042-D01E00EZ)Small Label Pick[Dymo LabelWriter 450](http://www.dymo.com/en-CA/labelwriter-450-label-printer)Black/​Silver3.5″1752264$125[Order Online](https://www.amazon.ca/DYMO-LabelWriter-Labeller-Thermal-1756692/dp/B0030BLZDM/ref=sr_1_1?keywords=dymo+1756692&qid=1559146971&s=gateway&sr=8-1)Other Label Printers[Zebra ZD410](https://www.zebra.com/us/en/support-downloads/printers/desktop/zd410.html)Black2.2″ZD41022-D01M00EZ### Labels

**Label****RQ Support****Printer Support****Rolls****Manufacturing #****Purchase****Brand****Size****Products****Repair****Dymo****Zebra**Dymo Thermal Labels1.125″ x 3.5″  
(Width x Height)✔✔✔𝙓130251$10[Order Online](https://www.amazon.ca/gp/product/B00002QUL0/ref=ox_sc_act_title_1?smid=A3DWYIK6Y9EEQB&psc=1)Zebra Thermal Labels2.25″ x .75″  
(Width x Height)✔𝙓𝙓✔110015340-R$20[Order Online](https://www.barcodesinc.ca/zebra-10015340-r-barcode-label.s)1210015340$210[Order Online](https://www.barcodesinc.ca/zebra-10015340-barcode-label.s)2″ x 1″  
(Width x Height)𝙓✔𝙓✔110010039-R$20[Order Online](https://www.barcodesinc.ca/zebra-10010039-r-barcode-label.s)410010039$85[Order Online](https://www.barcodesinc.ca/zebra-10010039-barcode-label.s)  ## **Payment Terminals**

Please work directly with your processor to order your payment hardware. We currently support 2 options - the Ingenico Desk 5000 and the Ingenico Move 5000. The Desk 5000 is a countertop wired solution and the Move 5000 offers you a mobile solution within your store.

**iQ Pay Terminals for RQ**

Alongside fully integrated EMV-capable payment terminals, RQ users can also leverage the **iQ Terminal** through **iQ Pay**. Seamlessly integrating with RQ, the iQ Terminal offers a modern, secure, and customer-friendly payment experience right at the counter.

The iQ Terminal supports tap, chip, and swipe transactions, is fully EMV-certified, and provides a streamlined checkout process that enhances both speed and compliance. [Click here](https://www.iqmetrix.com/interconnected-commerce/financial-services/payment-processing/iq-payments-devices#iq-terminal) to learn more about the iQ Terminal.

To learn more about setup and configuration, please refer to the [iQ Terminal Setup Guide](https://support.iqmetrix.com/s/article/Setting-Up-Your-iQ-Terminal-Cloud).

  ## **Receipt Printers**

### Minimum Requirements

**Connection**USB**Width**80mm (3.125″)##  

### Our Receipt Printer Picks

**Product****Manufacturing #****Color****Purchase****Our Pick**[Epson TM-m30](https://epson.com/For-Work/Printers/POS/TM-m30-POS-3%22-Receipt-Printer/p/C31CE95012)C31CE74022Black$325[Order Online](https://www.barcodesinc.com/epson/part-c31ce95022.htm)C31CE74021White$325[Order Online](https://www.barcodesinc.ca/epson-c31ce74021-receipt-printer.s)**Upgrade Pick**[Epson TM-T88VI](https://epson.ca/For-Work/Point-of-Sale/POS-Printers/OmniLink-TM-T88VI-Single-station-Thermal-Receipt-Printer/p/C31CE94061)C31CE94061Black$435[Order Online](https://www.cdw.ca/product/Epson-OmniLink-TM-T88VI-receipt-printer-monochrome-thermal-line/4479173?enkwrd=c31ce94061&pfm=srh)**Other Receipt Printers**[Custom K3](http://www.customamerica.com/point-of-sale-retail/posretail-solutions/pos-printers/k3)911HM010300733Black[Custom Kube II](http://www.custom.biz/point-of-sale-retail/posretail-solutions/pos-printers/kube-ii)911BJ010100333Black[Epson TM-T88V](https://epson.ca/For-Work/Printers/POS/TM-T88V-POS-Receipt-Printer/p/C31CA85084)C31CA85A8690Gray[POS-X ION Thermal 2](https://www.pos-x.com/pos-system-hardware/receipt-printers/ion-pt2/)ION-PT2-1UEBlack[Star Micronics TSP143IIIU](http://www.starmicronics.com/pages/TSP100ECO)39472310Gray### Receipt Paper

**Product****Rolls****Manufacturing #****Purchase**AirTrack RPT3.125-STD Receipt Paper50RPT3.125-230-CASECall for Price[Order Online](https://www.barcodesinc.ca/airtrack-rpt3-125-230-case-receipt-paper.s)  ## **Signature Capture Devices**

**Product****Connection****Manufacturing #****Purchase**Our Pick[Topaz Siglite 1×5](https://www.topazsystems.com/siglite1x5.html)USBT-S460-HSB-R$140[Order Online](https://www.cdw.ca/product/Topaz-SigLite-1X5-T-S460-signature-terminal-USB/1789390?enkwrd=t-s460-hsb-r&pfm=srh)  ## **Windows Tablets**

### Our Windows Tablet Picks

**Product****Processor****RAM****Storage****Manufacturing #****Purchase**Our Pick[Microsoft Surface Go](https://www.microsoft.com/en-ca/p/surface-go/8v9dp4lnknsz?activetab=pivot%3Aoverviewtab)Intel 4415Y8GB64GBJST-00001$530[Order Online](https://www.microsoft.com/en-ca/p/surface-go/8V9DP4LNKNSZ/L8M8?activetab=pivot%3Aoverviewtab)  ## **Network Requirements**

Network-connected devices must be on the same network to interact. We recommend connecting your device with a wired Ethernet connection whenever possible. This will improve connectivity and speed while reducing the chance of potential network issues. However, if your location doesn’t have an accessible Ethernet connection or you require mobility, a Wi-Fi connection can be used as an alternative.

The Wi-Fi connection on the device at the location where it will be used must:

- Be persistent
- Remain connected to only the intended, stable store Wi-Fi connection
- Have an average signal strength of -65 dBm or higher
- Have an average of 10 Mbit/​s internet download speed
- Use the Wi-Fi 4 (802.11n) or newer standard
- Networks must support TLS 1.2 or higher. Any earlier versions will not be supported.

## **Supported Software**

### Microsoft Office

- Microsoft Office 2010 Professional Plus
- Microsoft Office 2010 Professional
- Microsoft Office 2010 Standard
- Microsoft Office 2013 Enterprise
- Microsoft Office 2013 Professional
- Microsoft Office 2013 Professional Plus
- Microsoft Office 2013 ProPlus
- Microsoft Office 2013 Small Business Premium
- Microsoft Office 2013 Standard
- Microsoft Office Professional Plus 2016
- Microsoft Office Standard 2016
- Microsoft Office 365 ProPlus

### Operating Systems

- Windows 8.1
- Windows 10
- Windows 11

## **Ordering Notes**

- Prices on this page are approximate and subject to change by the vendor.
- Timelines for hardware arrival may be 4-6 weeks from date of order, pending in-stock status.
- Payment for hardware will be made directly to the vendor (ex: CDW).
- Shipping costs are not included.

## **DOA, RMA, and Returns**

- Most of our partners carry products that are commercial grade and thus carry a 3-year warranty.
- CDW’s DOA policy is 21 days from date of purchase and requires the original packaging in the event of a return. For this reason, we highly recommend checking your products upon arrival to ensure products operate as expected.
- Do not throw away the original packaging (boxes) until the products have been tested and the DOA window has passed. Your request for DOA will be denied if units are not returned with original packaging.
- For RMA requests, please contact the corresponding vendor rep (ex: CDW rep) if the product is within the first 21 days of purchase. If past 21 days, please contact the manufacturer directly for any RMA requests.

## **Contacts, Orders, and Installation Services**

- CDW can provide these services.
- Contact our CDW Account Manager to receive a quote.

## CDW Canada

![CDW](https://www.iqmetrix.com/hubfs/cdw-logo_canada.png)**Melissa Monaco**

Corporate Account Manager | CDW Canada

800-5925 Airport Rd | Mississauga, ON L4V 1W1

Phone: 647.259.1034 | Toll Free: 866.685.0234

Fax: 647.258.9833

Email: [Melissa.​Monaco@​CDW.​com](mailto:Melissa.Monaco@CDW.com)

##