[Video] Service & Repair: The New Buzzword

The service & repair industry has been around for years, but recently it has been becoming a large buzz word in wireless. But it’s more than just cell phone repair; it’s the ever-changing landscape of what needs to be repaired. These products range from cell phones and drones to even home security systems. It’s a fast-paced industry that will continue to change and in order to allow for that change — while still being able to grow and profit — retailers need to be thinking about processes. How can they speed up processes, making them more efficient for their sales staff and technicians? One of the key areas that service & repair dealers say needs to be honed is the checklist process. Gone is the need for having a paper copy of a checklist to manually write down everything about the product, and drawing out the areas of repairable damage. Having a point of sale system that allows for this information to be inputted not only creates a faster, more streamlined process but also makes it possible for information to be accessed by multiple people at once — even if they are not at the same physical location.

With the cell phone repair POS module in RQ cell phone store POS retailers are able to create a checklist with steps and information best suited to their needs. Pre-set drop-down menus allows for less guesswork on the technicians part, and the standards to be set. Also, the ability to make fields mandatory ensures that the important information is entered.

But don’t take our word for it, check out this video to hear more.