Everybody, at some point, has been the victim of a pushy upsell. But, when considered from the salesperson’s perspective, upselling is worth the risk of sounding pushy – there’s an extra profit or commission to be made. In retail, the dilemma is simple: how can salespeople offer an additional or better product/accessory/service without offending the customer?
Driving Growth is a series of one-pagers that reveal best practices in retail – more specifically: on the topics of Customer Experience, Retail Operations, and Industry Metrics.
Going forward, a new Driving Growth page will be published each month, so stay tuned for more.
And by all means, get in touch with us via Twitter (@iQmetrix, use the #DrivingGrowthSeries hashtag) if you have any questions or content suggestions!