Customer Experience

International Retail Design Conference Round-up

We just got back to the office with fresh knowledge and inspiration from the International Retail Design …
Customer Experience

2 Simple Ways to Create a High-End Shopping Experience

While at a tradeshow in Las Vegas, I was on a mission to traverse the seemingly endless aisles of slot machines …
Customer Experience

In-Store or Online: There's No Place Like Your Brand

When online clothing shopping became a thing, I was never inclined to jump in with both feet. In fact, I didn’t …
Customer Experience

Why Create an Omnichannel Experience?

“Creating a great omnichannel experience” is constantly being thrown around in the retail world but what exactly …
Customer Experience

Sephora: Marrying Physical and Digital

Yes, I COULD just go to Sephora.com and place an order, replenish my current favorites and try new items based on …
Customer Experience

Is Online Driving Away In-Store Customers? Nope!

Having spent the better part of a few days combing through sales and revenue data, forecasts and historic facts, I …
Retail Operations

3 Cost Effective Store Formats Brands Should Seriously Consider

You may already know that brick-and-mortar is not dead, in fact it is alive and transforming. The physical store …
Customer Experience

An eTail East Recap: Bridging Digital & Physical

Our team attended eTail East 2016 in Boston last week along with the top retailers across the continent all …
Customer Experience

Sales Reps & Technology: Best Friends Forever

Technology has changed retail and transformed customer experiences everywhere. This includes price matching, …
Retail Operations

All I Want for the Holidays is Drop Ship – Sincerely, Your Customers

Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t …
Customer Experience

Multi-Channel, One Experience

Modern, smart and connected are a few words that describe today’s consumer and should be used to describe your …
Retail Marketing

Harness the Magic of Mobile

In the beginning of the omnichannel buzz, a lot of retailers and brands felt threatened by e-commerce, mobile …