Posts by Tashia Walters

Customer Experience

Today’s Shoppers are Infinitely Connected. Are You?

BCBG recently announced the closure of its Canadian retail stores and, already, the closures are being attributed …
Retail Operations

Mario Run: A Lesson in Motivation

Not long after the sweep of Pokemon Go, Mario Run has entered the scene and the next saga of mobile gaming has …
Customer Experience

Intelligent Metrics: What Are Your Customers Telling You?

I recently found myself wondering how the mass-hysteria over the new presidency in the U.S. will impact shopping …
Retail Marketing

Retailers: Be User-Generated Content Savvy

In part two of our three-part series, we talked about the danger of ignoring the increasingly powerful consumer …
Customer Experience

In-Store or Online: There's No Place Like Your Brand

When online clothing shopping became a thing, I was never inclined to jump in with both feet. In fact, I didn’t …
Marketing & Brand

Don't Be Derailed By Millennials, Stay On Track

Welcome to part two of our three part retail trends series, 'Are You on the Retail Trend Train'. In part one we …
Marketing & Brand

Are You on the Retail Trend Train?

What does it really mean to be “on trend”? How important is it to follow retail trends?
Retail Operations

Refund Reality: How to Turn Returns Into Opportunities

A great customer education and engagement strategy will help your business immeasurably. Alas, refunds are an …
Retail Operations

Revenge of the Online Shoppers: Combatting High Post-Holiday Returns

As technology changes, so do the ways we interact with the world around us.
Customer Experience

One Retailer's Competitive Advantage (Hint: Brand Ambassadors)

Retail Operations

3 Ways to Go Green this Holiday Season

The holiday season is upon us. It is this time of year retailers try their best to outdo one another to collect …
Wireless Trends

EMV: 4 Sign's Its Time to Make the Switch

In early 2015, a rush of retailers started preparing for the October 2015, EMV liability shift. Device …