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Daily Dose of iQ: Carriers Remove 'Download Booster' from Galaxy S5

Download Booster: Galaxy S5 website screenshot

The Samsung Galaxy S5 hit store shelves today and although Samsung was touting a new feature called "Download Booster," three of the Big Four U.S. carriers (Verizon, AT&T and Sprint) have removed the feature.

T-Mobile is the only major U.S. carrier offering it. (See T-Mobile's Galaxy S5 web page.)

Daily Dose of iQ: Google in Talks with Verizon to Make Google MVNO

Google MVNO in Spain in 2011 - Source: Slash Gear

TechCrunch reported today that Google is rumored to have met with Verizon officials about the possibility of creating a Google-branded MVNO (mobile virtual network operator).

Daily Dose of iQ: T-Mobile Tops for LTE Speed: Study

LTE speed over time - Source: OpenSignal

CNET reported yesterday (April 1) that T-Mobile had the fastest LTE speeds over the last three months, averaging 11.5Mbps, according to new data from OpenSignal.

OpenSignal found AT&T averaged 9.1Mbps, followed by Verizon (7.8Mbps) and Sprint (4.3Mbps) over the same period (see above photo).

How to make a better wireless store experience

Link to original article.

Date: March 21, 2014

Published on: RetailCustomerExperience.com

By Christopher Krywulak

President and CEO, iQmetrix

Consumer expectations of wireless carriers continue to rise, in terms of coverage, pricing of devices and plans — and also in terms of the in-store customer experience.

Daily Dose of iQ: Verizon's 'AllSet' Prepaid Plans Allow Next-Month Data Carryover

Verizon announced yesterday (March 3) introduced AllSet prepaid plans, which offer more flexibility for data use without a contract.

The AllSet plans start at $35 for feature phones and $45 for smartphones with unlimited messaging and 500 MB of data.

Highlights from Paco Underhill's Store Tours at NRF 2014

Paco Underhill in Manhattan Verizon store

Two weeks ago, while we were at NRF 2014 in New York City, we partnered with global retail consultancy Envirosell and its founder Paco Underhill (author of "Why We Buy") to host a number of NYC Store Tours.

Daily Dose of iQ: Device Subsidies Not Missed By Consumers: Study

T-Mobile CEO John Legere

Just over a year ago, when T-Mobile announced it was cutting device subsidies completely, we called it a game changer for the U.S. wireless market.

Today, a survey by Consumer Intelligence Research Partners confirmed it was a game changer.

Daily Dose of iQ: Carriers, Tech Companies Focus on In-Store Experience

Fisheye shot of AT&T Manhattan store - via NY Times

Nick Wingfield wrote a great article for the New York Times (Dec. 15) on the changing landscape of tech stores, a topic we've been watching very closely ourselves.

More specifically, he detailed how many companies (whose redesigned stores we've featured on our blog) are focusing their efforts less on selling per se, and more on the overall in-store experience.

Daily Dose of iQ: Sprint Announces New 'Framily' Plans

Sprint Framily plan screenshot

Yesterday, Sprint announced a new friends and family plan, playfully dubbed a "Framily Plan."

"The more people you add, the lower your rate," says Sprint on its website.

Daily Dose of iQ: T-Mobile Making AT&T Nervous

AT&T promo to lure T-Mobile customers

Over the past five days, the gloves have come off in the battle between AT&T and T-Mobile USA.

On Friday, AT&T announced a promo that offers T-Mobile customers up to $450 when they switch to AT&T and trade in their phone (see above photo).

AT&T is the most vulnerable to T-Mobile's attacks: Both companies use the same network technology.

The deal breaks down to a $200 credit for switching as well as up to $250 for the phone they trade in.

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