RQ4

Back in February, J.D. Power and Associates released their 2012 Study of the Wireless Purchase Experience. The study found that a key advantage to buying and activating a phone in-store (versus over the phone, for example) is the salesperson's ability to describe a service or device and complete the transaction in a timely manner.

Read more about New TIO-RQ4 Integration for Cricket Dealers: Faster, Easier Bill Payment and Activations

iQmetrix Unveils Solutions That Bring Online and Mobile Experiences In-Store

May 8, 2012 — Allan Pulga

-- Interactive, Flexible and Engaging Applications for Retailers and Consumers Highlighted at CTIA 2012 --

NEW ORLEANS (CTIA Booth #1432) May 8, 2012 – iQmetrix, the leading provider of retail management software for the North American wireless industry, today announced three new retail solutions that bring elements of the online shopping experience into the physical store: XQ Interactive Retail™ AppStream™, XQ Interactive Retail Browse™ for iPad®, and PocketRQ™ Inventory.

Read more about iQmetrix Unveils Solutions That Bring Online and Mobile Experiences In-Store

Daily Dose of iQ: Leveraging the Advantages of the In-Store Experience

May 7, 2012 — Allan Pulga

Our theme at CTIA this year was "Energizing Retail End to End," and this means connecting virtual (online and mobile) and physical (in-store) retail channels, and managing these channels from the back-of-house operations (RQ4) to the front-of-house customer experience (XQ).

The central hub for all of these retail experiences is the physical store itself.

93% of In-Store App Users Make Purchases at Physical Stores

Read more about Daily Dose of iQ: Leveraging the Advantages of the In-Store Experience

iQmetrix Helping Cricket Agents' Profitability

May 1, 2012 — Ken Burdon

iQmetrix participated in a recent WiBOC-sponsored workshop for Cricket agents in and around St. Louis, MO. The all-day workshop facilitated by Jonathan Bergman of Hire Well Now was well attended by Cricket agents looking for ways to increase profitability in an industry known for lower margins than their traditional postpaid cousins.

Jonathan’s message was pretty simple: “Sell more stuff.” But it was the unique ways of doing exactly that, which Jonathan conveyed, that the agents found most appealing.