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Daily Dose of iQ: Apple to Ditch Google Maps on iOS 6?

May 11, 2012 — Allan Pulga
Apple Maps - Photo credit: 9to5mac

According to 9to5mac.com, Apple will drop the Google Maps app on iOS 6, in favor of a completely in-house maps application.

"The application design is said to be fairly similar to the current Google Maps program on the iPhone, iPad, and iPod touch, but it is described as a much cleaner, faster, and more reliable experience," wrote 9to5mac.com.

Daily Dose of iQ: Leveraging the Advantages of the In-Store Experience

May 7, 2012 — Allan Pulga

Our theme at CTIA this year was "Energizing Retail End to End," and this means connecting virtual (online and mobile) and physical (in-store) retail channels, and managing these channels from the back-of-house operations (RQ4) to the front-of-house customer experience (XQ).

The central hub for all of these retail experiences is the physical store itself.

93% of In-Store App Users Make Purchases at Physical Stores

Daily Dose of iQ: How E-Commerce Affects Consumer Expectations of All Channels

Apr 23, 2012 — Allan Pulga
Excerpt from eMarketer infographic via Advertising Age

We've been flogging the "future of retail is omnichannel" message for some time now, but for good reason. It's true.

In case you weren't yet convinced, eMarketer makes a pretty compelling case, in a new infographic published in Adweek.

Daily Dose of iQ: How Amazon has Stolen Best Buy's Business

Apr 20, 2012 — Kevin Wong
ReadWriteWeb Amazon Best Buy sales chart

On Wednesday (April 18), ReadWriteWeb published an enlightening report on Amazon's impact on Best Buy's recent struggles.

Amazon has long been considered the “Best Buy killer,” with particular emphasis on its “showrooming” effect on Best Buy’s profits of late (see Is Best Buy Doomed?). RWW's stats (and divergent growth curves -- see above graph) illustrate that effect.

Daily Dose of iQ: Kid Runs Up $1,400 Phone Bill. Who's At Fault?

Apr 16, 2012 — Anne Forkutza

CBC News reported this morning about Ryan Dunsmore, a 16-year-old boy from Kamloops, B.C. who inadvertently accumulated a $400 cellphone bill (which jumped to $1,400 after his father refused to pay it), due to his frequent use of a U.S. app to text his girlfriend.

Daily Dose of iQ: Sephora's In-Store Social and Mobile Makeover

Apr 9, 2012 — Collin Prior
TechCrunch - Sephora's social and mobile makeover

High-end cosmetics retailer Sephora is using integrated technology to ramp up its in-store experience.

"Sephora today rolled out what it’s calling a 'social and mobile makeover,'" wrote TechCrunch's Colleen Taylor (April 8).

Daily Dose of iQ: Are Customers Really Ditching Carriers 'Quickly'?

Mar 28, 2012 — Allan Pulga
Composite photo from CNNMoney

I was immediately struck by the headline to David Goldman's CNNMoney story yesterday: "Phone customers ditch their carriers faster than ever."

Designing the Next Generation of Retail Places (Part 5 of 5)

Mar 6, 2012 — Alen Puaca
Conceptual blueprint for Next-Gen Wireless Retail Place
5 Checkpoints for Next-Gen Wireless Retail Places

The retail industry is morphing incredibly fast.

Daily Dose of iQ: Jeff Haden's 8 Reasons You're Losing Customers

Mar 2, 2012 — Allan Pulga

Business author and Inc.com columnist Jeff Haden put together a solid list of eight common customer service/loyalty mistakes retailers (and companies in general) make.

Are you guilty of any of the following?

Daily Dose of iQ: Amazon's 'Achilles Heel' is a Lack of Human Touch

Feb 28, 2012 — Faai Steuer

Amazon has been occupying the minds of retailers (and especially wireless retailers) lately, with its popular Kindle Fire tablets, its controversial Price Check App (which enables showrooming), and its recent

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