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Customer Experience

New TIO-RQ4 Integration for Cricket Dealers: Faster, Easier Bill Payment and Activations

May 15, 2012 — Allan Pulga

Back in February, J.D. Power and Associates released their 2012 Study of the Wireless Purchase Experience. The study found that a key advantage to buying and activating a phone in-store (versus over the phone, for example) is the salesperson's ability to describe a service or device and complete the transaction in a timely manner.

Daily Dose of iQ: Leveraging the Advantages of the In-Store Experience

May 7, 2012 — Allan Pulga

Our theme at CTIA this year was "Energizing Retail End to End," and this means connecting virtual (online and mobile) and physical (in-store) retail channels, and managing these channels from the back-of-house operations (RQ4) to the front-of-house customer experience (XQ).

The central hub for all of these retail experiences is the physical store itself.

93% of In-Store App Users Make Purchases at Physical Stores

Daily Dose of iQ: How E-Commerce Affects Consumer Expectations of All Channels

Apr 23, 2012 — Allan Pulga
Excerpt from eMarketer infographic via Advertising Age

We've been flogging the "future of retail is omnichannel" message for some time now, but for good reason. It's true.

In case you weren't yet convinced, eMarketer makes a pretty compelling case, in a new infographic published in Adweek.

Daily Dose of iQ: How Amazon has Stolen Best Buy's Business

Apr 20, 2012 — Kevin Wong
ReadWriteWeb Amazon Best Buy sales chart

On Wednesday (April 18), ReadWriteWeb published an enlightening report on Amazon's impact on Best Buy's recent struggles.

Amazon has long been considered the “Best Buy killer,” with particular emphasis on its “showrooming” effect on Best Buy’s profits of late (see Is Best Buy Doomed?). RWW's stats (and divergent growth curves -- see above graph) illustrate that effect.

Daily Dose of iQ: Best Buy's 'Connected Store' Concept Aims to Improve In-store Experience

Apr 4, 2012 — Allan Pulga
Best Buy Connected Store - Photo credit: stratecongroup.com

Embattled electronics retailer Best Buy was in the news last Thursday (March 29), announcing it was closing 50 big-box locations and laying off 400 employees in order to cut costs by $800 million.

In an attempt to stimulate in-store sales, the company is also testing remodeled store formats in San Antonio and Minneapolis, calling them "Connected Stores."

iQmetrix Engages Shoppers With Interactive In-Store Browsing Experience

Apr 2, 2012 — Allan Pulga
XQ promo photo - Retail TouchPoints

Link to original article.

Published in: Retail TouchPoints

Date: April 2, 2012

The Next Generation Of Retail Spaces – Keeping Up With The New Consumer

Apr 2, 2012 — Allan Pulga

Link to original listing.

Published in: Integrated Solutions for Retailers

Date: April 2, 2012

Designing The Next Generation Of Wireless Retail Spaces

Mar 27, 2012 — Allan Pulga

Link to original article.

Published in: Retail TouchPoints

Date: March 27, 2012

By Alen Puaca, Creative Director, iQmetrix

Excerpt from article:

Daily Dose of iQ: Carriers Should Partner with Indie Wi-Fi Hotspots

Mar 20, 2012 — Cheryl Chung

We've written in the past about how Wi-Fi networks could threaten the livelihood of major carriers, but a new article from Gigaom today explores the possibility of independent Wi-Fi providers actually being a valuable ally to carriers.

Daily Dose of iQ: Young Shoppers Avoid Salespeople; Prefer Self-Service Technology

Mar 9, 2012 — Allan Pulga

At iQmetrix, we've been hard at work building products to help retailers enhance the in-store customer experience. Our RQ Retail Management solution streamlines the POS and back-of-house operations, while our XQ Interactive Retail solutions shore up the front-end, consumer interface within the store.

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