Committed to Providing
Superior Service and Support
The iQmetrix Professional Services team focuses not only on training and extensive client support, but also assumes a personal, consultative role when dealing with client concerns.
Through on-site and off-site training and carefully conceived webinars, the Professional Services team guides clients one-on-one to achieve their goals using RetailiQ.
Whether the issue is as specific as integrating new cellular products into a store's inventory system or more general such as supply chain management, human resources, or overall productivity, iQmetrix Professional Services is there to help.
The Professional Services department is an excellent resource for clients who want to ensure they're using the RetailiQ software to its full potential in their wireless retail operations. Regardless of the concern or issue, the iQmetrix Professional Services team will demonstrate how RetailiQ can help drive the results you want.
Online Training
iQmetrix Professional Services also offers online training over the phone. Online training is an economical training option that allows employees to attend from remote locations, thus avoiding travel costs. You can choose to schedule one session or a series of sessions over a number of weeks, depending on your needs.
In-Person Training
Whether you are in the process of implementing or just need to know more about the software, iQmetrix Client Services representatives are available for uninterrupted, one-on-one training with you and your staff. Bring in an iQmetrix expert to find out how RetailiQ can improve your wireless business efficiency or to learn how to use modules and tools you are not currently taking advantage of.
Database Review
A member of our professional services team will do a thorough review of your database and present a detailed assessment document as well as recommendations for increased efficiencies and profit. A follow-up call will be made to discuss the review, map out your immediate and long-term goals, and develop a plan to succeed.
Operational Analysis
Our industry experts meet with your staff, from your front-line sales reps to your back-office employees. We immerse ourselves in your environment, learn and understand your specific cellular business model, and look for opportunities to make your wireless business more effective and efficient. We then create an agreed upon strategy that ensures the plan gets executed.
Metrix Management
iQmetrix can design, create, and implement an effective Metrix Management strategy for your organization. We identify what key metrics should be measured, determine how to calculate the metrics, give you the ability to track the metrics in real-time (creation of custom reports if necessary), determine benchmarks and goals, and most importantly create an action plan to maximize your cellular organization's profitability.
For more information about any of these services, please contact