Grow Your Cellular Retail Business
RetailiQ Grow Software Functionality
RetailiQ Grow includes the essential functionality of RetailiQ Core and additional modules to increase productivity, improve communication and grow your wireless business.
Productivity: RetailiQ Grow offers advanced reporting and analytics to keep you and your executive team updated on every aspect of your cellular business. Corporate, regional and store vitals are collected, analyzed and presented with clarity.
Human Resources: Track sick days, requested holidays and staff availability to easily match resources to requirements. Use the Intranet to keep everyone in touch and give your employees the tools and information they need, in the office or on the road.
Marketing: Deliver cost-effective, targeted marketing through a variety of campaign types including email, direct mail and telephone. Contact clients about up-coming promotions, warranty expirations or new product releases.
PocketiQ: Have access to RetailiQ Grow on your BlackBerry Smartphone or Motorola Q! View product, customer and employee details, as well as personalized information specific to RetailiQ processes like follow-ups, activities, service requests and sales opportunities - all on your BlackBerry or Motorola Q! More »Implementation & Training
Implementing a new cellular retail software package can be a challenging process; therefore iQmetrix offers an extensive training program to ensure a successful fit with your wireless business. With RetailiQ Grow you will receive a custom database setup and access to an extensive library of training tools - including how-to videos. You will have one iQmetrix implementation expert assigned to your cellular business, as well as access to the knowledgeable software support and network, however you will also have access to the knowledgeable software support and network services teams to ensure the implementation process is smooth and painless. After software implementation and once you have been live with RetailiQ Grow for one month iQmetrix will perform a database review and provide tips on how to increase efficiencies and profits.
Support
At iQmetrix, we place just as much value on the quality of our customer service as we do on our software. In addition to the 24 support resolutions/year included with RetailiQ Grow, you will have access to a web-based self-care centre.
Available to Add-On
Furthermore, you may choose from a variety of services that will further drive efficiencies, grow revenues and boost profits in your wireless retail business.
Handset Trade-in Program: In partnership with Flipswap, iQmetrix offers RetailiQ users a fully integrated handset trade-in program, free of charge. Flipswap allows cellular retailers to accept customers' old devices for credit that the customer can spend in the store. Providing this valuable discount to customers can result in more sales, increased attachment ratios and loyal customers. More »
Handset Protection: RetailiQ users have the flexibility to choose the handset protection program - EZ-Protect, Protect Cell or Global Warranty Group – that best meets the needs of their customers and their wireless business. Giving your customers this ability to protect their hardware investment means improved customer satisfaction, reduced churn rates and an additional revenue stream - all with no cost to the cellular retailer. More »
iQcommerce: Roll out a feature-rich, fully functional eCommerce site with iQcommerce. An online presence expands your channels to market and gives you the power to conduct business 24/7. Fill gaps in your sales cycle by giving customers the convenience to research and buy online. More »
Virtual Prepaid: iQmetrix has made the process of selling prepaid simple. With no physical cards to worry about, theft and inventory control problems are a thing of the past. Never worry about costly stock outs of prepaid cards and only pay for what you sell. Virtual prepaid is fully integrated with RetailiQ allowing you to sell prepaid in one simple software application.
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Payment Integration: Further streamline your point-of-sale when you unite RetailiQ with your credit card processor. Using our credit card integration service you'll notice a reduction in time and errors at the point-of-sale. Reduced errors in payment processing means increased faith in your numbers at the end of the day. Reduced time at the POS means employees have more time on the sales floor. More »
Biometric Authentication: Fully compatible with inexpensive fingerprint scanners, RetailiQ logs users into the system without the need for passwords. Include an added level of security with the software while accurately tracking hours worked by staff and eliminating unauthorized logins. More »
Training Database: Give your employees the opportunity to sharpen their skills on a training database. To accommodate clients who wish to keep a separate database for training and testing outside of their live database, iQmetrix is pleased to offer continuous access to your company specific training database for a minimal monthly charge.
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Customize to Suit Your Needs
Don't see a RetailiQ software package that is exactly right for you? RetailiQ Flex gives you the power to build a retail management system ideal for your specific wireless business needs.