Customize Your Cellular Retail Business
RetailiQ Flex
RetailiQ Flex includes the cellular retail management software essentials – Point-of-Sale (POS), CRM, Inventory, Accounting - then gives you the power to choose additional modules and services to customize a RetailiQ package that perfectly suits the needs of your wireless business.
Productivity: Advanced reporting and analytics keep you and your executive team updated on every aspect of your wireless business. Corporate, regional and store vitals are collected, analyzed and presented with clarity.
Human Resources: Track sick days, requested holidays and staff availability to easily match resources to requirements. Use the Intranet to keep everyone in touch and give your employees the tools and information they need, in the office or on the road.
Service Automation: Keep your customers happy with the tools you need to deal with service requests in a quick and efficient manner, including service request management, loaner module, and service reporting.
Marketing: Deliver cost-effective, targeted marketing through a variety of campaign types including email, direct mail and telephone. Contact clients about up-coming promotions, warranty expirations or new product releases.
Sales Force Automation: Managing team selling becomes simple. Target the right prospects at the right time, measure the strength of your sales funnel and stay in constant contact with real-time reporting.
BI Accelerator: Access crucial information about your wireless business in a heartbeat, with this new, quicker, more powerful version of RetailiQ Business Intelligence. Quickly dig deeper into your database to control and adjust your cellular business, and ensure increased growth and productivity.
BI Accelerator Plus: Experience the ultimate in reporting capability with complete flexibility. The same power and speed as BI Accelerator, but with extra functionality such as canned reports and extensive custom reporting capabilities.
PocketiQ: Have access to RetailiQ Flex on your BlackBerry Smartphone or Motorola Q! View product, customer and employee details, as well as personalized information specific to RetailiQ processes like follow-ups, activities, service requests and sales opportunities - all on your BlackBerry Smartphone or Motorola Q! More »
PocketiQ Plus: PocketiQ Plus allows you to view real-time reports and dashboards, create activities, follow-ups and sales opportunities, view company news, and access a condensed version of iQmanager with your BlackBerry Smartphone or Motorola Q. More »
Implementation & Training
You know your wireless company's needs the best. With RetailiQ Flex you choose how much time you will need to best implement the RetailiQ software and train your employees to use it properly. Only implementing RetailiQ Core functionality and have a handful of employees to train – choose the RetailiQ Core package. Implementing the works and training hundreds of employees - choose the RetailiQ Accelerate package.
Find yourself somewhere in the middle - choose the RetailiQ Grow package.
Support
At iQmetrix, we place just as much value on the quality of our customer service as we do on our software. We are proud to offer a variety of self-help support channels - including full how-to documentation and training manuals, a complete library of step-by-step training videos, demo databases, and a fully stocked support site. On the occasion that you can't find the answers you are looking for, we have a world-class Client Services team that is available by phone or email. Choose a support package that will work best for your cellular business - either 18, 24 or 48 Client Services support resolutions/year depending on the complexity of your wireless organization.
Available to Add-On
In addition to the software, you may choose from a variety of services that will further drive efficiencies, grow revenues and boost profits in your wireless retail business.
Handset Trade-in Program: In partnership with Flipswap, iQmetrix offers RetailiQ users a fully integrated handset trade-in program, free of charge. Flipswap allows cellular retailers to accept customers' old devices for credit that the customer can spend in the store. Providing this valuable discount to customers can result in more sales, increased attachment ratios and loyal customers. More »
Handset Protection: RetailiQ users have the flexibility to choose the handset protection program - EZ-Protect, Protect Cell or Global Warranty Group – that best meets the needs of their customers and their wireless business. Giving your customers this ability to protect their hardware investment means improved customer satisfaction, reduced churn rates and an additional revenue stream - all with no cost to the cellular retailer. More »
iQcommerce: Roll out a feature-rich, fully functional eCommerce site with iQcommerce. An online presence expands your channels to market and gives you the power to conduct business 24/7. Fill gaps in your sales cycle by giving customers the convenience to research and buy online. More »
Virtual Prepaid: iQmetrix has made the process of selling prepaid simple. With no physical cards to worry about, theft and inventory control problems are a thing of the past. Never worry about costly stock outs of prepaid cards and only pay for what you sell. Virtual prepaid is fully integrated with RetailiQ allowing you to sell prepaid in one simple software application.
More »
Payment Integration: Further streamline your point-of-sale when you unite RetailiQ with your credit card processor. Using our credit card integration service you'll notice a reduction in time and errors at the point-of-sale. Reduced errors in payment processing means increased faith in your numbers at the end of the day. Reduced time at the POS means employees have more time on the sales floor. More »
Biometric Authentication: Fully compatible with inexpensive fingerprint scanners, RetailiQ logs users into the system without the need for passwords. Include an added level of security with the software while accurately tracking hours worked by staff and eliminating unauthorized logins. More »
Training Database: Give your employees the opportunity to sharpen their skills on a training database. To accommodate clients who wish to keep a separate database for training and testing outside of their live database, iQmetrix is pleased to offer continuous access to your company specific training database for a minimal monthly charge.
More »