Manage Your Cellular Retail Business
RetailiQ Core Software Functionality
Point-of-Sale(POS): An easy to use interface empowers salespeople to deliver the personalized attention your customers deserve. Integrate with your cellular carrier's activation system and automate payment processing to save time and increase accuracy.
Customer Relationship Management: With RetailiQ Core, a client's complete history with your organization is built with each transaction. Data is accessible across the enterprise to ensure that your customers receive the same level of personalized service at every touchpoint.
Inventory Management: RetailiQ Core creates a real-time audit trail that determines an item's exact location at anytime. Centrally managed stock balancing, regional optimization and automated ordering ensure that you are always responsive.
Front Office Accounting & Auto-Reconciliation: Keep precise accounting of deposits, purchases, credits and RMAs. RetailiQ Core tracks and auto-reconciles commissions and produces accurate reports that you can trust.
PocketiQ: Have access to RetailiQ Core on your BlackBerry Smartphone or Motorola Q! View product, customer and employee details, as well as personalized information specific to RetailiQ processes like follow-up, activities, service requests and sales opportunities - all on your BlackBerry or Motorola Q! More »Implementation & Training
Implementing a new cellular retail management software package can be a challenging process; therefore iQmetrix offers an extensive training program to ensure a successful fit with your wireless retail business. With RetailiQ Core you will receive a custom database setup and access to an extensive library of online video training tools. You will have one iQmetrix implementation expert assigned to your cellular business, as well as access to the knowledgeable software support and network, however you will also have access to the knowledgeable software support and network services teams to ensure the implementation process is smooth and painless.
Support
Unwavering support is part of the RetailiQ Core software package. In addition to 18 support resolutions/year you will have access to a web-based self-care centre.
Available to Add-On
Beyond the software basics of RetailiQ Core, you may choose from a variety of services that will further drive efficiencies, grow revenues and boost profits in your wireless retail business.
Handset Trade-in Program: In partnership with Flipswap, iQmetrix offers RetailiQ users a fully integrated handset trade-in program, free of charge. Flipswap allows cellular retailers to accept customers' old devices for credit that the customer can spend in the store. Providing this valuable discount to customers can result in more sales, increased attachment ratios and loyal customers. More »
Handset Protection: RetailiQ users have the flexibility to choose the handset protection program - EZ-Protect, Protect Cell or Global Warranty Group – that best meets the needs of their customers and their wireless business. Giving your customers this ability to protect their hardware investment means improved customer satisfaction, reduced churn rates and an additional revenue stream - all with no cost to the cellular retailer. More »
iQcommerce: Roll out a feature-rich, fully functional eCommerce site with iQcommerce. An online presence expands your channels to market and gives you the power to conduct business 24/7. Fill gaps in your sales cycle by giving customers the convenience to research and buy online. More »
Virtual Prepaid: iQmetrix has made the process of selling prepaid simple. With no physical cards to worry about, theft and inventory control problems are a thing of the past. Never worry about costly stock outs of prepaid cards and only pay for what you sell. Virtual prepaid is fully integrated with RetailiQ allowing you to sell prepaid in one simple softwareapplication.
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Payment Integration: Further streamline your point-of-sale when you unite RetailiQ with your credit card processor. Using our credit card integration service you'll notice a reduction in time and errors at the point-of-sale. Reduced errors in payment processing means increased faith in your numbers at the end of the day. Reduced time at the POS means employees have more time on the sales floor. More »
Biometric Authentication: Fully compatible with inexpensive fingerprint scanners, RetailiQ logs users into the system without the need for passwords. Include an added level of security with the software while accurately tracking hours worked by staff and eliminating unauthorized logins. More »
Training Database: Give your employees the opportunity to sharpen their skills on a training database. To accommodate clients who wish to keep a separate database for training and testing outside of their live database, iQmetrix is pleased to offer continuous access to your company specific training database for a minimal monthly charge. More »
Customize to Suit Your Needs
Don't see a RetailiQ software package that is exactly right for you? RetailiQ Flex gives you the power to build a retail management system ideal for your specific wireless business needs.