Add-Ons
Handset Trade-in
Flipswap is a fully outsourced cellular phone trade-in program for wireless retailers. The program allows wireless retailers to offer instant store credit to their customers for their used handsets. Flipswap will accept phones from any carrier in any condition.
Grow Your Bottom Line
Dealers using the Flipswap program have seen sizeable increases in cellular activations, foot traffic, and revenue - some as high as 15%. In addition, dealers can keep up to 20% of the value of every trade-in.
Create A Competitive Advantage
Retailers use the Flipswap program to differentiate themselves from competitors, and many have created large scale marketing initiatives around the trade-in program.
Grow Accessory Sales
Earn even more profit as customers use their Flipswap trade-in credit to purchase high-margin cellular accessories in the store.
Maximize Customer Loyalty
If customers know they can receive instant store credit for their old cellular phones, they are more likely to come back to your store.
More Upgrades From Existing Customers
Using Flipswap will motivate customers to upgrade their cellular phones more often, using the generous Flipswap credit to subsidize their cost.
Increase Referrals
The credit values given to customers from the Flipswap program are higher than anything ever offered. Customers are excited and this excitement will drive referral business to your wireless stores.
Purge Excess Inventory
Credit values offered through the program are high enough that dealers use it to unload their old inventory.
Recycle
Be green - a great PR campaign. If a customer’s handset does not yield a credit value, you can still send it in to Flipswap to be recycled. Let your customers know that you care. Use Flipswap to trade in AND recycle their old cellular phones.
Handset Protection
iQmetrix has partnered with EZ-Protect, Protect Cell and Global Warranty Group to offer handset protection programs integrated in the RetailiQ software that allow wireless retailers to streamline the warranty process at the point-of-sale. Sales of handset protection are expedited through the use of a simple point-and-click process, ensuring a quick and smooth transaction for your customers.
Streamline Handset Protection Process
- No duplicate entry
- Single and familiar user interface
- Creates improved experience for dealers
- Reduces employee time at POS, allowing for more interaction with customers
Increase Average Revenue per Transaction
- Highest dealer commissions in the cellular industry
- Ranges are $10 - $15 per monthly policy sold and $15 - $40 per yearly sold
- Contact partners directly for more details on their commission models
Increase Attachment Ratios
- Sales prompts are provided for all new cellular phone activations
- Single point of entry makes it easier and faster to sell policies
- Partner commissions are substantial, which allows dealers to compensate employees - motivating them to sell
Lowers Churn Rates
- Boost long-term relationships
- Maximize customer loyalty
iQcommerce
Extend your cellular business online and gain the power to conduct business 24/7. iQcommerce gives you the tools you need to roll out a feature-rich, user friendly eCommerce site to complete your wireless business, enhance the customer experience and ultimately increase sales.
The Power of eBusiness:
- Research shows that 75% of customers research online prior to purchase.
- Drive traffic into your cellular stores with a professional online presence
- Give customers a positive first impression of your wireless business
- Reach out to customers who prefer to shop online and multiply your customer base
- Empower your customers with the tools they need to become self-informed
- Gain the power to be open for business 24/7
iQcommerce seamlessly integrates with RetailiQ
in real-time!
- Integrated Inventory Management: iQcommerce integrates with RetailiQ’s inventory tracking module to ensure that inventory levels are always 100% accurate within the software. Price and stock numbers are drawn directly from RetailiQ’s centralized database. iQcommerce gives customers the power to see which stores have the product they are looking for.
- Integrated CRM: Keep track of who is purchasing what from your online stores as every transaction is recorded under the customer's profile in RetailiQ. Use the information for future promotions and marketing campaigns to target your web savvy customers.
- Integrated Accounting: Every transaction made in your online store is recorded and reconciled in real-time. With iQcommerce, you no longer have to worry about double entry.
What’s New in iQcommerce?
- Business-to-Business (B2B): New features in iQcommerce allow you to better serve your corporate customers. Only display products approved for purchase by the logged in company. Get account overviews to see all orders made by all employees of the same company. Apply multi-level pricing to online customers based on login... and much more!
- Payment Integration: The list of available payment gateways has been extended to include: PayPal, PSiGate and Chase Paymentech, which allows for better fraud protection, more options for collecting payment and greater flexibility for your wireless business needs.
- Metrix and Reporting: Graphical charts display how many times individual advertisements are clicked, pages viewed, product details viewed, the most popular search terms on your site, etc. Use this information to better monitor and adjust your website.
- New Content Editor: The new user friendly content editor makes it easier for you to put together and design your website - with no designing, programming or technical skills required! What you see in the editor, is what you will get on your website.
- Other New Features Include: Summarized forms, currency conversion, site templates, URL formatting, product import tool and improved web speed and performance
Virtual Prepaid
Virtual cards offer your customers the same benefits as traditional prepaid cards, while eliminating the need for a physical card. As a wireless retailer, you receive a simplified process that works directly with RetailiQ to control theft and inventory levels and eliminate the manual errors associated with the sale of prepaid.
How Virtual Prepaid Works
- Point-of-Sale (POS): At the POS, the customer has the flexibility of purchasing any denomination from any cellular carrier you have chosen to provide.
- Prepaid Voucher: Once payment is received and the invoice has been tendered, the customer receives a voucher revealing the number, or ePin, and activation instructions. Once the invoice is tendered, the prepaid products are non-refundable to protect your wireless business from fraud.
- Tracking, Reporting and Reconciling: Fully automated processes make it easy to reconcile prepaid purchases and sale. Since purchases and sales happen simultaneously it is a simple matter to compare the RetailiQ sales totals to the iQmetrix Prepaid invoice for the same period. You will never be billed for a product you haven’t sold.
Pay Only For What You Sell
- Eliminate inventory errors
- Keep track of card sales per carrier
- Save time when cards are bought and sold in the same moment
Control Theft
- Eliminate risk of theft from physical cards
- Take non-refundable payment before ePin is retrieved
- Close fraud holes with complete audit trail
Increase Sales & Profits
- Never miss a sales opportunity by not having a particular card/denomination in stock
- Expand product offerings easily and risk-free
Enhance the Customer Experience
- Increase efficiency at point-of-sale when double-entry is eliminated
- Give your employees more time to spend with customers
- Offer a wider selection and eliminate stock-outs
Save Your Business Time & Money
- Reconcile sales and purchases for each carrier in minutes, not hours
- Eliminate carrying costs of card inventory
- Free up time spent on ordering and counting cards
- Drive profits
Payment Integration
iQmetrix has partnered with Chase Paymentech, the leading payment processor in North America, because we believe it can reduce the overall cost of payment card processing for our wireless retail clients.
Chase Paymentech payment processing is completely integrated with the RetailiQ software, allowing you to streamline your point-of-sale process, eliminating double entry and human error and most importantly - decreasing customer wait time.
Using Chase Paymentech solutions,
iQmetrix clients will have the ability to:
- Optimize cash flow
- Defend against chargebacks
- Reduce credit risk
- Reduce processing expenses
- Increase sales
- Streamline financial operations
- Provide consistent payment services
Biometric Authentication
Fully compatible with inexpensive fingerprint scanners, RetailiQ logs users into the software system without the need for passwords. Include an added level of security with the system while accurately tracking hours worked by staff and eliminating unauthorized logins.
Maximum Security
Gain the comfort of knowing your software system is totally secure as fingerprint scanners eliminate the possibilities of passwords being lost, forgotten or stolen. Fingerprints act like a digital password that in no way can be reproduced.
Increased Accountability
Eliminate fraudulent time clock punches and reduce stolen time as fingerprint scanners give you the power to know exactly who is logged in and for how long. Employees no longer have the option of signing in for a buddy or trying to claim extra hours they did not work.
Training Database
Train your new employees or give current employees the opportunity to sharpen their skills using a RetailiQ Training Database. The training database, which contains company specific data, serves as a separate database outside of the live RetailiQ database for training and testing purposes. A monthly data update is performed each month in order to capture fresh data from the live RetailiQ database.
Improve Employee Skills
Implementing a new module? Introducing a new process? Use a training database to provide your employees with an opportunity to hone the skills they need to be successful. Enhance the customer experience by having competent and well-trained employees at the POS.
Create an Effective Learning Environment
Provide your employees and new hires with a learning environment that encourages hands-on training, without putting the integrity of your live data at risk. Run through procedures that are specific to your cellular company using relevant data and information.