Accelerate Your Cellular Retail Business
RetailiQ Accelerate Software Functionality
RetailiQ Accelerate includes the essential software functionality of RetailiQ Core, the important modules of RetailiQ Grow and more information and power to accelerate your wireless retail business.
Service Automation: Keep your customers happy - RetailiQ Accelerate gives you the tools you need to deal with service requests in a quick and efficient manner, including service request management, loaner module, and service reporting.
Sales Force Automation: Managing team selling becomes simple with RetailiQ Accelerate. Target the right prospects at the right time, measure the strength of your sales funnel and stay in constant contact with real-time reporting.
BI Accelerator: It's not just about stats and figures. RetailiQ Accelerate allows you to quickly dig deeper into your database to control and adjust your cellular business, and ensure increased growth and productivity.
PocketiQ: Have access to RetailiQ Accelerate on your BlackBerry Smartphone or Motorola Q! View product, customer and employee details, as well as personalized information specific to RetailiQ processes like follow-ups, activities, service requests and sales opportunities - all on your BlackBerry or Motorola Q! More »Implementation & Training
Implementing new cellular retail software can be a challenging process; therefore iQmetrix offers an extensive training program to ensure a successful fit with your cellular business. With RetailiQ Accelerate you will receive a custom database setup and access to an extensive library of online video training tools. You will have one iQmetrix implementation expert assigned to your wireless business that will provide you with a one-on-one custom training program designed to suit the needs of your wireless retail business.
You will also have access to the knowledgeable software support and network services teams to ensure the software implementation process is smooth and painless. After implementation and once you have been live with RetailiQ Accelerate for one month iQmetrix will perform a database review and provide tips on how to increase efficiencies and profits. After one year you will obtain a complete progress and database report prepared by the iQmetrix Professional Services Team.
Support
Critical support is part of the RetailiQ Accelerate software package including telephone and e-mail support, a web-based self-care centre and extended business hours self-care centre. Your support package includes 48 support resolutions/year.
Available to Add-On
In addition to the modules and packages of RetailiQ Accelerate, you may choose from a variety of services that will further drive efficiencies, grow revenues and boost profits in your wireless retail business.
Handset Trade-in Program: In partnership with Flipswap, iQmetrix offers RetailiQ users a fully integrated handset trade-in program, free of charge. Flipswap allows cellular retailers to accept customers' old devices for credit that the customer can spend in the store. Providing this valuable discount to customers can result in more sales, increased attachment ratios and loyal customers. More »
Handset Protection: RetailiQ users have the flexibility to choose the handset protection program - EZ-Protect, Protect Cell or Global Warranty Group – that best meets the needs of their customers and their wireless business. Giving your customers this ability to protect their hardware investment means improved customer satisfaction, reduced churn rates and an additional revenue stream - all with no cost to the cellular retailer. More »
iQcommerce: Roll out a feature-rich, fully functional eCommerce site with iQcommerce. An online presence expands your channels to market and gives you the power to conduct business 24/7. Fill gaps in your sales cycle by giving customers the convenience to research and buy online. More »
Virtual Prepaid: iQmetrix has made the process of selling prepaid simple. With no physical cards to worry about, theft and inventory control problems are a thing of the past. Never worry about costly stock outs of prepaid cards and only pay for what you sell. Virtual prepaid is fully integrated with RetailiQ allowing you to sell prepaid in one simple software application.
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Payment Integration: Further streamline your point-of-sale when you unite RetailiQ with your credit card processor. Using our credit card integration service you'll notice a reduction in time and errors at the point-of-sale. Reduced errors in payment processing means increased faith in your numbers at the end of the day. Reduced time at the POS means employees have more time on the sales floor. More »
Biometric Authentication: Fully compatible with inexpensive fingerprint scanners, RetailiQ logs users into the system without the need for passwords. Include an added level of security with the software while accurately tracking hours worked by staff and eliminating unauthorized logins. More »
Training Database: Give your employees the opportunity to sharpen their skills on a training database. To accommodate clients who wish to keep a separate database for training and testing outside of their live database, iQmetrix is pleased to offer continuous access to your company specific training database for a minimal monthly charge.
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Customize to Suit Your Needs
Don't see a RetailiQ software package that is exactly right for you? RetailiQ Flex gives you the power to build a retail management system ideal for your specific wireless business needs.