DID YOU KNOW!!!?!?!? As of RQ version 5.14, you can now REVERSE a full or partial charge cack! Prior to this update when completing the charge back it was a one and done process. Things change and our clients need to be able to reverse something that has been charged back prior.
When you’ve charged something back in the Reconcile Charge Back tool, use the filter on the left hand side to the “charged back” option and run the report. You’ll be able to see all the items you’ve charged back during that period. If one needs to be reversed, just right click that option and there will be an option to reverse it!
See more here.