As part of our robust POS and retail management solution, iQmetrix offers a Service & Repair module designed specifically to address the headaches commonly felt by repair shops and service providers. Let us help you uncomplicate your business and deliver exceptional service to your customers.
Streamlined and efficient. That’s what you need your repair service to be. Experience the difference the ability to create custom fields for repair requests, including custom checklists and dropdown lists, can make to improve your sales flow. When a sale is launched from a repair request, the repair request will automatically include the associated parts and fees based on the type of repair completed. This means less guess work and errors, and a faster, smoother sales process.
When it comes to repairs, you’ve got to keep track of a lot of moving pieces. If you purchase devices/product from a customer, our Service & Repair module allows you to associate that price as the SKU’s cost so when you resell the product, your margin is correct! The module can also take into account all the parts used to fix and resell the product to make your end price much more accurate. Additionally, for parts without barcodes or serial numbers, you can auto-generate unique serial numbers for your higher-end parts – making effective tracking and inventory reporting a breeze!
It’s true you don’t know what you don’t know. So, give yourself the gift of insight with our extensive dashboard and reporting functionality that allows you to see how your business is performing. Easily access and view current repair request or report on details such as parts used, parts on back order, repair history, etc. Take advantage of repair part forecasting, stock balancing, and aged inventory tools that give store managers the ability to weed out old inventory for better profitability.
Creating a seamless repair experience between our service & repair vendors, our RQ management software, and our clients.
With our Vendor Managed Inventory (VMI) integration for service & repair dealers, ordering inventory has never been so efficient. Using this unified process, you can simply add items for the vendor site -all back-end work is done for you. You no longer need to verify with the vendor or be running your employees ragged with double entry of purchase orders in the POS. Let streamlined integration do the leg-work! Once a shipment is received, login to RQ and receive the products; it really is that easy.