SOC Management

Streamline activations, improve reconciliations & reduce fraud

POS phone activations have, until now, required employees to manually copy important information including PTN, IMEI, rate plan, term and features into RQ4.

This manual process is error prone and can have major repercussions during reconciliation:

• Increased financial risk and exposure to fraud due to the mismatch between upfront commissions paid to employees and actual activations
• Significant time spent by corporate staff doing manual research when reconciling with carriers
• Increased need for month end editing and corrections

Now, in RQ4, we are giving you an easier, more efficient way to process activations that will allow you to quickly and easily import key information (in XML format) into RQ4 resulting in:

• Improved customer experience and increased speed of POS transactions by significantly reducing the number of steps needed to complete a sale
• Simplified activations and improved accuracy by eliminating the need to re-enter important details including customer information, rate plan, ESN and phone number
• Increased cash flow by significantly improving the accuracy of month-end reconciliations - discrepancies are virtually impossible
• Improved revenues by preventing lost revenue due to fraudulent activity during activations. Detailed reporting lets you quickly identify locations and employees who are bypassing the activation process and in need of training through detailed reporting.