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Multichannel, Simplified.

iQmetrix | nChannel

Integration for iQmetrix

Connect. Manage. Grow.

nChannel

Multichannel selling is way too complicated! That’s why iQmetrix has partnered with nChannel, creator of the simplest integration software to automate multichannel processes.

nChannel is a middleware platform that offers out-of-the-box API connectors to various external software solutions, meaning you don’t need to worry about hiring developers or sourcing middleware companies!

 

The nChannel Platform 

nChannel enables retailers to aggressively grow their businesses by automating the processes needed to sell online. With pre-built connectors to iQmetrix, e-commerce, marketplaces, and ERP/accounting systems, nChannel allows you to grow your business without sacrificing efficiency.

  • Orders – Process orders in real-time and fulfill from multiple locations
  • Customers – Consolidate online and in-store purchase history
  • Shipping and Tracking – Provide timely shipping statuses to customers
  • Inventory – Update product availability online in real-time
  • Items – Upload product catalogs to online sales channels
  • Pricing – Update prices online in real-time

Furthermore, nChannel’s hub-spoke model allows retailers to add, remove, or change systems with ease. It becomes as simple as plugging them into the platform that is already built to accept them.

 

nChannel offerings for iQmetrix 

E-Commerce Integrations 

Integrate RQ directly to your existing e-commerce sites such as Shopify, BigCommerce, or Magento.

  • Ensure consistency online and offline
  • Enable single store, multi-store and drop ship fulfillment
  • Always show accurate product information, including pricing and availability

Accounting Integrations How We Integrate 

Automatically record transactions from RQ in your accounting system such as QuickBooks, Microsoft Dynamics, or NetSuite. 

  • Avoid manual data entry and mistakes
  • Update financial data automatically
  • Streamline your information across systems

How does it work?

iQmetrix provides the APIs from RQ that plug into the out-of-the box connectors nChannel is providing for the external software systems.

 

Integrate with Confidence

With unmatched reliability and support, nChannel gives you the confidence that data is flowing flawlessly so you can focus on growing your business.

  • Real-time processing, no batching
  • Validation from every end-point to confirm data delivery
  • Enterprise-grade audits that track every transaction  
  • Proactive account monitoring to detect errors and retry
  • US-based support team available by phone, chat or email 24X7

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You Have Questions. We Have Answers.

FAQ

General Questions

What is nChannel?

nChannel, an iQmetrix Integrated Partner, is the creator of the simplest integration software to automate multichannel processes.

nChannel is a middleware platform that offers out-of-the-box Application Programming Interface (API) connectors to various external software solutions, meaning you don’t need to worry about hiring developers or sourcing middleware companies!

What is an API?

An Application Programming Interface (API) is a set of protocols and tools that allow you to interact with the iQmetrix ecosystem of services. RQ as your retail management solution, should be the system of record for your enterprise. As the system of record, data needs to move freely in and out, so capabilities need to be exposed. iQmetrix APIs enable you to move that data and provide you with solutions to deliver your omnichannel experience.

What is a connector?

Connectors are pre-built connections that allow one system to communicate with another. A connector alleviates the need for retailers to have their own API development teams or hire a middleware company in order to use iQmetrix APIs. nChannel—from a connector perspective—understands and has already connected to our API sets, and can be connected with the vendor system of choice.

For example, if a client was looking to bridge RQ to a e-commerce system, such as Shopify, nChannel would supply the connectors for that integration. This helps ensure RQ is still the master data holder while nChannel is taking the iQmetrix APIs, translating them, communicating them to Shopify, and then in turn receiving a response, translating the data, and communicating back to RQ.

nchannel-connector

What systems can nChannel integrate?

There are several different systems that nChannel can integrate with. Examples include:

  1. Distributors
  2. Suppliers
  3. ERP/Accounting (ex. QuickBooks, Netsuite, Dynamics 365)
  4. Online Stores (ex. Shopify, Magento, Bigcommerce)
  5. Marketplaces (ex. Amazon, eBay)

Can nChannel connect iQmetrix to my marketplaces like Amazon or eBay?

Yes! Amazon and eBay are included in our marketplace system options.

In what countries does nChannel operate?

nChannel operates and provides regional support across North America.

Integration Details

What types of data does nChannel move to and from iQmetrix?

Common examples of data that will get shared as if they are designed to work out-of-the-box together include:

  1. Customer Data
  2. Order Data
  3. Shipping Data
  4. Product Data
  5. Inventory Data
  6. Process Logic

And that's just the beginning!

What business flows can nChannel automate?

The goal of API integrations is to automate systems, reduce errors, and ensure a single version of the truth exists. Business flow automations automated by nChannel, as it relates to e-commerce, include:

  1. Order fulfillment
  2. Item listings
  3. Customer add/updates
  4. Inventory synchronization

Can nChannel update on-hand inventory in all my online sales channels?

Yes. Inventory synchronization across systems is one of the main business flows that we can automate to ensure a single source of the truth exists.

Can nChannel push my product catalog to my online sales channels?

Yes! That is part of the item listing business flows.

Can nChannel update the price that is displayed in my online stores when I make a pricing update in iQmetrix?

Yes, absolutely.

Can nChannel integrate my suppliers item and inventory information?

Yes! That is a part of the order fulfillment and inventory synchronization business flows.

How do refunds work and will they happen in both the e-commerce system and RQ?

When an e-commerce purchase is made, that e-commerce invoice is then pulled into RQ and is saved under the customer's name. This ensures reporting and refund capabilities would be available as normal.

From an e-commerce perspective, this is dependent on the platform but the process is very similar to the above. As it relates to refunds, it would be contingent on where the customer decides to initiate the return process. Provided the right add-ons exist in the e-commerce solution, return information will also be posted back into RQ.

Does you support EDI?

Yes, we can support standard EDI transactions. Typically, if you only have less than 10 EDI training partners and 10 EDI maps you are trying to implement, nChannel is a good solution for making it happen.

If you're trying to complete EDI transactions with dozens of different maps for for hundreds of customers, you might still best be served by an EDI translator.

In addition to this, some of the iQmetrix supply chain integrations that exist today may be able to handle the support you need, depending on what type of problem you are trying to solve.

How does QuickBooks integration work?

There are two types of integration we can enable with QuickBooks.

  1. One is a General Ledger integration which is what most clients would likely be familiar with. Here, we would take the daily transactions and your batches from RQ, posting them as General Ledger entries inside of QuickBooks. This would help you to do your daily cash and credit card reconciliations.
  2. Another option available is a three-way matching of information between RQ and QuickBooks. With this integration, you can take the purchases orders you’ve created with vendors and create payables inside of QuickBooks.

Performance and Support

How often will nChannel sync my data between systems?

The data sync is real-time and is counted in seconds. It’s generally synching whenever an event occurs. For example if a new order is created in Shopify, we will synch that order the moment the order is created. This would be the same with inventory information, customer information, etc.

What happens if there is failure when moving data between systems?

Depending on the type of failure, a few different things may occur.

One type of failure is an API just "going away." This often happens because an order is trying to be inserted into other system and the API was overloaded with volume. The good news is that in most cases the solution is an easy one: wait 30 seconds and re-try adding the order. This quick fix is the solution for more than 90% of failures of this nature.

If the error is something data related, such as a SKU came in that doesn’t exist in the system, then that order is going to get rejected. That rejection will send a notice to both the nChannel support team as well as the merchant letting them know there has been a problem. nChannel will try to resolve the issue immediately and see if there are things we can do to fascilitate an efficient solution. If need be, iQmetrix and nChannel will reach out to the merchant for their help in resolving the issue.

Is the nChannel platform secure?

Yes! We are secure in a number of different ways. There is no edge of the nChannel platform that enables a third party to be able to connect to it. What that means is that we are not sitting there listening for someone to send transactions. Every integration that we perform requires us to initiate the communication to the endpoint. That makes a big difference in terms of what can get into and out of the platform, and we use the latest security and protocols to protect your data. To read more about these security measures, click here.

Implementation

What is the implementation process like?

At the highest level, you would engage with your iQmetrix Client Manager. They can introduce you to the right people to talk through what integrations are available.

From there, there are two different integration options available for each type of connector:

  1. Express Automation: This implementation includes the quick, out-of-the-box pieces that get you up and running quickly with a flip-of-the-switch approach.
  2. Automation Studio: This approach is more customizable and is based on your specific business requirements. If this is the desired implementation you'd like to choose, we utilize a more in-depth, project management flow and we would work through this process with you.

How long does a typical implementation take?

For Express Automation—since it's an out-of-the-box solution—once a contract is in place, launch can begin immediately. It’s designed to get someone running within hours. While implementation with Express Automation is a fast process, different systems may take more or less time to implement; sometime like a QuickBooks integration would take less setup time than a more complicated integration like Shopify.

For Automation Studio, the integration time can vary depending on the requirements and project or net new development. Once we’ve defined the requirements between the endpoints, we estimate that it is approximately four weeks for total implementation.

Pricing

How much does it cost?

This varies by the type of integration as well as if it’s an Express Automation integration or an Automation Studio setup.

Either way, the fee structure is:

  1. A monthly API fee based on usage
  2. A monthly connector fee based on the type of integration

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