Queuing is a virtual ticket-taker solution that enables retailers to serve customers in an orderly, better-than-ever-before fashion by tracking wait times based on the visit purpose and average service time.
Queuing creates visibility into wait times by showing customer positioning and estimated wait times, all displayed on customer-facing screens in-store, ensuring customers know when they will be helped.
Queuing takes wait-time analytics and evolves the estimates based on data captured over time, giving customers the most accurate wait-time estimate. No budging, no cutting in line, no pushing and shoving, no thinly veiled heavy sighs of impatience – just happy customers!
Powered by the iQmetrix Hub, Queuing features the ability to notify customers of their turn via SMS and push notifications to in-store screens, making sure customers who are waiting are free to browse and won’t miss their turn. Oh, the freedom!
Upon entering the store your customers will have the option to check into the queue on a tablet.
Your customers are now free to do as they please until its their turn. Browse the store, go grab a quick coffee, thats up to them!
No matter how far your customer has wandered from the store you'll be able to notify them to keep the queue moving smoothly.
Customers entering the queue are tracked and managed in the iQmetrix Hub. With the ability to notify customers of their turn via SMS and push notifications to in-store screens, customers who are waiting are free to browse until it's their turn.