Automate and Streamline Processes to Increase Overall Productivity

You’ve always run your wireless business with the basics – a pen, paper and spreadsheets – and it has worked for you in the past.  But, with the non-stop changes in the wireless industry and the growth potential for your retail business you think it might be time to upgrade to a more robust, automated and timely system.

RQ4 – an integrated, on-demand retail management solution - seamlessly integrates the key areas of your business in real-time. RQ4 automates business processes to save you time, money and effort and create efficiencies that will allow you to increase employee productivity, streamline the cellular activation process and provide a superior customer experience. In addition, you’ll have access to timely and relevant RQ4 reporting and analytics tools – making it easy to track, measure and assess every aspect of your wireless retail business.

RQ4 for Pen, Paper & Spreadsheet Users

Create Efficiencies: Because RQ4 automates many processes, such as payment processing, carrier reconciliation and phone activations your staff will be spending more time with customers – making more sales, more profit and enhancing the customer experience. Spend more time focusing on business strategy and planning, rather than manual and redundant day-to-day tasks.

Simplify In-Store Activities: RQ4 Point-of-Sale features simplify the cellular selling process – enhancing the customer and employee experience.  The Phone Activation Wizard guides salespeople through every step of the sales process. Suggestive Selling features produce an increase in average revenue per transaction and profitability for your wireless business. The intelligent RQ4 carrier matrix simplifies the complicated process of managing countless phone, rate plan, subsidy and commission combinations.

Productive Behaviors: Intuitive RQ4 features make it easy for you to drive the right behaviors for all staff – increasing overall productivity. iQmanager is the one-stop central operations console that employees will use to prioritize their daily tasks and activities. Productivity Dashboards present company data visually so that you can track employee performance to refine efficiencies, pinpoint problems, balance workloads and boost productivity.

User-Friendly, Easy To Use Software: The intuitive design of RQ4 makes it easy to use and easy to learn. Spend less time and money training staff on outdated software and processes – and have them performing tasks faster, more efficiently and with greater confidence than ever before.

Reduce Errors: RQ4 combines multiple applications to manage each unit of your business in a single integrated solution, therefore eliminating the need to manually enter lists of information and dramatically reducing the margin of error associated with manual and double entry.

Communication With Staff: RQ4 streamlines communication and places everyone on the same page by giving employees access to the same, timely and consistent information. Use the Intranet to roll out communications to the entire organization or to a select group of people. Employees can use the Intranet to check schedules and commissions; see the latest company news, promotions and products; or request sick days, personal days and vacation from anywhere.

Value-Added Products: iQmetrix offers retailers cellular specific Value-Added Products that are integrated with RQ4 to provide increased efficiencies and higher profits. Flipswap handset trade-in allows cellular retailers to accept old devices for credit – resulting in more sales, increased attachment ratios and loyal customers. Handset protection gives your customers the ability to protect their hardware investment – meaning improved customer satisfaction, reduced churn rates and additional revenue.

Automated Reconciliation: Previously time-consuming and error-prone reconciliation processes are made easy with a simple import process and click of the Auto-Reconcile button. Use RQ4 to reconcile cashouts, purchase orders, RMAs and vendor rebates.

Scalability: Pen, paper and spreadsheets have limitations. RQ4 gives you the ability to easily expand the scope of your business – more sales, more locations, more staff and more profits – far past what is possible when running your wireless retail business with spreadsheets.

Real-Time Information: RQ4 processes all transactions – sales, inventory moves, accounting entries, etc - in real-time. Eliminate weekly or monthly manual reports and know exactly who, what, when, where and why is happening at all times so that you can continually control and adjust your business. RQ4 provides access to relevant and real-time information for all levels of your organization, so that all staff are able to make better, faster decisions.