Brightstar Device Protection

Brightstar Device Protection keeps customers connected by providing device protection programs that cover loss, theft, accidental damage, electrical/mechanical failure, virtual threats, and malfunction. The company’s systems integrate easily with all billing and POS platforms to provide robust data and full program support. With unparalleled protection programs that boast an effortless claims process, Brightstar Device Protection helps carriers, dealers, and national retailers to reduce churn and drive revenue.

Brightstar Device Protection’s web-based Halo IT platform handles program enrollment, coordinates claim fulfillment, and manages repair and replacement logistics. Real-time integration with logistics and the supply chain also optimizes revenue by tightly managing inventory. Retailers don’t have to wait for quarterly or even monthly performance reports to drive profitability with Halo IT’s real-time information. Store representatives and customer care agents know exactly what’s available to distribute to the customer, avoiding unpleasant surprises.

Retailers don’t have to wait for quarterly or even monthly performance reports to drive program profitability with HITS real-time information. Store representatives and customer service agents know exactly what’s available to distribute to the customer, avoiding unpleasant surprises.


Wireless Device Protection Saves Customers Heartache and Drives Retailer Revenue

iQmetrix and Brightstar Device Protection help retailers achieve high attachment rates for mobile device protection programs.

When one retailer found its insurance program wasn’t meeting revenue objectives, it turned to Brightstar Device Protection for help. With a superior insurance product that was easier to sell, the retailer grew the program 45.7% in five months with one out of five customers adding insurance to their purchase.

A hybrid program, which allows users to exchange phones at the retail outlet or by direct ship, delivered an average take rate of 45% and growth of 4.5% month-over-month for another retailer. In less than a year, the retailer doubled the number of device holders with a protection plan and exceeded its annual target by nearly 10%. As a result, the retailer’s revenue from insurance sales has doubled.

 


Carrier SolutionsCarrier Solutions

Learn how Brightstar Device Protection can help carriers minimize costs, drive revenue – and most importantly – keep customers happy.


Dealer SolutionsDealer Solutions

Learn how Brightstar Device Protection can help dealers excel in the indirect channel and aggressively compete against national carriers.


Consumer SolutionsConsumer Solutions

Save your money, save your sanity, save your phone! Learn how Brightstar Device Protection can protect your mobile life with total device protection.


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