Multichannel selling is way too complicated! That’s why iQmetrix has partnered with nChannel, creator of the simplest integration software to automate multichannel processes.
nChannel is a middleware platform that offers out-of-the-box API connectors to e-commerce platforms, meaning you don’t need to worry about hiring developers or sourcing middleware companies!
The nChannel Platform
nChannel enables retailers to aggressively grow their businesses by automating the processes needed to sell online. With pre-built connectors to iQmetrix, e-commerce, marketplaces, and ERP/accounting systems, nChannel allows you to grow your business without sacrificing efficiency.
Furthermore, nChannel’s hub-spoke model allows retailers to add, remove, or change systems with ease. It becomes as simple as plugging them into the platform that is already built to accept them.
nChannel offerings for iQmetrix
Integrate RQ directly to your existing e-commerce sites such as Shopify, BigCommerce, or Magento.
Accounting Integrations How We Integrate
Automatically record transactions from RQ in your accounting system such as QuickBooks, Microsoft Dynamics, or NetSuite.
iQmetrix provides the APIs from RQ that plug into the out-of-the box connectors nChannel is providing for the external software systems.
With unmatched reliability and support, nChannel gives you the confidence that data is flowing flawlessly so you can focus on growing your business.
Common examples of data that will get shared as if they are designed to work out-of-the-box together include:
And that's just the beginning!
The goal of API integrations is to automate systems, reduce errors, and ensure a single version of the truth exists. Business flow automations automated by nChannel, as it relates to e-commerce, include:
Yes. Inventory synchronization across systems is one of the main business flows that we can automate to ensure a single source of the truth exists.
Yes! That is part of the item listing business flows.
Yes! That is a part of the order fulfillment and inventory synchronization business flows.
When an e-commerce purchase is made, that e-commerce invoice is then pulled into RQ and is saved under the customer's name. This ensures reporting and refund capabilities would be available as normal.
From an e-commerce perspective, this is dependent on the platform but the process is very similar to the above. As it relates to refunds, it would be contingent on where the customer decides to initiate the return process. Provided the right add-ons exist in the e-commerce solution, return information will also be posted back into RQ.
The data sync is real-time and is counted in seconds. It’s generally synching whenever an event occurs. For example if a new order is created in Shopify, we will synch that order the moment the order is created. This would be the same with inventory information, customer information, etc.
Depending on the type of failure, a few different things may occur.
One type of failure is an API just "going away." This often happens because an order is trying to be inserted into other system and the API was overloaded with volume. The good news is that in most cases the solution is an easy one: wait 30 seconds and re-try adding the order. This quick fix is the solution for more than 90% of failures of this nature.
If the error is something data related, such as a SKU came in that doesn’t exist in the system, then that order is going to get rejected. That rejection will send a notice to both the nChannel support team as well as the merchant letting them know there has been a problem. nChannel will try to resolve the issue immediately and see if there are things we can do to fascilitate an efficient solution. If need be, iQmetrix and nChannel will reach out to the merchant for their help in resolving the issue.
Yes! We are secure in a number of different ways. There is no edge of the nChannel platform that enables a third party to be able to connect to it. What that means is that we are not sitting there listening for someone to send transactions. Every integration that we perform requires us to initiate the communication to the endpoint. That makes a big difference in terms of what can get into and out of the platform, and we use the latest security and protocols to protect your data. To read more about these security measures, click here.
At the highest level, you would engage with your iQmetrix Client Manager. They can introduce you to the right people to talk through what integrations are available.
From there, there are two different integration options available for each type of connector:
For Express Automation—since it's an out-of-the-box solution—once a contract is in place, launch can begin immediately. It’s designed to get someone running within hours. While implementation with Express Automation is a fast process, different systems may take more or less time to implement; sometime like a QuickBooks integration would take less setup time than a more complicated integration like Shopify.
For Automation Studio, the integration time can vary depending on the requirements and project or net new development. Once we’ve defined the requirements between the endpoints, we estimate that it is approximately four weeks for total implementation.
This varies by the type of integration as well as if it’s an Express Automation integration or an Automation Studio setup.
Either way, the fee structure is: