Drive the Right Behaviors Throughout Your Wireless Retail Organization

As an Operations Manager you play a central role in creating and maintaining critical processes and systems to support the overall goals of your company - but processes and systems are only successful when you can be sure that your people can and do use them properly. You are tasked with getting your staff on board with processes and systems and making sure the business is running smoothly... and that can be a challenge!

iQmetrix has developed RQ4 - an integrated, on-demand retail management solution - with the belief that there should be a cohesive flow between people, process and technology. Powerful and intuitive, RQ4 ensures that your people and technology are operating seamlessly, allowing you - the operations manager - to drive the right processes and behaviors across your organization. Successful operational processes create a positive, consistent and superior retail experience for both customers and employees.

RQ4 for Operations Managers

Easy to Use Software: The intuitive RQ4 interface dramatically reduces the margin of error associated with inadequate staff training.  Because RQ4 is so easy to use, there is less training required - meaning you'll save time, money and effort when getting new employees ready to hit the sales floor and start performing.

Automated Tasks: Because RQ4 automates many processes, such as payment processing, carrier reconciliation and call back follow-ups; you will deal with far less errors caused by your staff manually inputting data. In addition, you'll be able to spend more time focusing on business strategy and planning, instead of manual and redundant day-to-day tasks.

Widgets: RQ4 comes with a library of widgets designed to provide information and tools - from a custom report to local weather to a handset trade-in quick quote - right at your fingertips. Choose from a variety of widgets to tailor your homepage to provide information relevant to your personal and job requirements.

Third-Party Application Integration: RQ4 integration with third party applications - carriers and value-added products - allows you to include additional products and services to your offering without a lot of extra ordering, tracking and reconciling. Use value-added products, coupled with the RQ4 suggestive selling features, to increase the value of each transaction.

Reporting Capabilities: The extensive selection of reporting and analytics tools in RQ4 allows you to track, measure or assess every aspect of your wireless retail business. With searchable reports, RQ4 makes it even easier for you to find the information that you need to do your job as operations manager effectively and successfully.

HR Features: RQ4 tracks sick days, requested holidays, staff availability and store requirements, ensuring that you always match your resources with store demands. Keep costs under control by having the right amount of staff scheduled at the right time - while ensuring that sales and customer service are optimized. Use the RQ4 baseline scheduling feature to save time and simplify the often error-prone process of creating store schedules.

Advanced Inventory Management: RQ4 creates a real-time audit trail that will determine an item's exact location at anytime. Use centrally managed stock balancing, regional optimization, automated ordering and Vendor Managed Inventory (VMI) features to optimize inventory levels. RQ4 ensures that you have the right products available at all times, to maximize customer satisfaction and profitability.