VANCOUVER, BC - Sept. 8, 2014 - iQmetrix, the leading provider of retail management software for the North American wireless industry, today published an inforgraphic with Retail TouchPoints called "A Platform For Omnichannel Success" (view full infographic below).
SYDNEY, NSW – August 20, 2014 – iQmetrix today released a case study for Mo’s Mobiles, which has been using iQmetrix’s award-winning RQ cell phone store POS system for the past two years and seen significant business gains. RQ is the market-leading retail management software used by independent mobile phone retailers across North America. iQmetrix opened a Sydney office earlier this year to serve the Australian mobile retail market.
iQmetrix was featured in a TV and radio profile on CBC Vancouver, with Chris Carter. Below are links to the coverage:
VANCOUVER, BC – July 11, 2014 – iQmetrix is pleased to announce a new Sprint Carrier Integration for its award-winning RQ cell phone store POS system. RQ is the market leading retail management software used by independent wireless retailers across North America.
iQmetrix's new RQ integration with Sprint introduces a number of features to help Sprint retailers increase efficiency and data accuracy at the point of sale.
The new RQ-Sprint integration launched Wednesday as part of RQ version 4.16. It introduces a variety of features including customer contact information, phone model and serial number, rate plan and feature information – all of which are entered simultaneously into RQ and Sprint activation systems.
“We are excited to bring a host of new integration enhancements to our Sprint clients,” says Eric Stachowski, President of iQmetrix USA. “In the highly competitive wireless retail industry, delivering a good customer experience is paramount and the improved RQ-Sprint integration is designed to help retailers do just that.”
The RQ-Sprint integration allows retailers to speed up transaction times, eliminate tedious “double” data entry, reduce data discrepancies and commission reporting errors, simplify customer identification within the system, and streamline the activation process based on Sprint rate plans, terms and devices.
“iQmetrix is committed to providing all our clients with the best possible software, service and support available, so they can in turn serve their customers better,” Stachowski adds. “We are continually adding new features and functionality to enhance the overall wireless shopping and purchasing experience.”
iQ: How long was this deal in the making?
JL: It’s been in the works for over a year. There was a little bit of talk and then there were negotiations over the past five months.
iQ: And how did it originally come about?
JL: They had reached out to me. They were interested in learning about my business. Their interest was primarily what we’ve become known for: our Vendor Managed Inventory program (and our ties to iQ, really).
They were also interested in our Training, Seeding and Promotion program: Brightstar wanted to expand that approach to the Sprint channel and to other channels as well.
iQ: Looking at your website, OFFWIRE.com is now completely rebranded as Brightstar. Can you give us a general overview of what’s changed from a client (i.e. a wireless retailer’s) perspective?
JL: Very little has changed on the service level or in terms of the client experience. Basically all clients will notice is a different color on our website and a different company name over the phone.
The big advantage for all clients is the purchasing power of Brightstar, both in terms of pricing and bringing on many new brands.
We’re very excited about Speck, Case-Mate, Foxconn, Harmon Kardon/JBL and several more OEM relationships that are coming soon.
We’re hiring 30 people right now, to grow the business and grow the service level. We’ll have some more people, more trainers out in the field, which is a big advantage for dealers.
iQ: How does this affect the iQmetrix-OFFWIRE partnership? Besides the brand-name change, will our mutual clients notice anything different?
JL: I think it just gets stronger. We’re working very closely with iQmetrix on a number of projects. I think you’re just going to see more of the Brightstar brand in the channel. It’s similar to how another iQmetrix partner, eSecuritel, was acquired by Brightstar. The company is naturally expanding its offerings across the dealer channel.
The idea for us is to offer a dealer value in terms of time management and supply chain volume.
It all works hand in hand, a full cycle of the mobile phone sales process that Brightstar is able to handle.
iQ: Has this always been a dream of yours, to be bought out by a larger corporation?
JL: My plan was always to sell at some point, this just came earlier than expected.
iQ: What has the reaction been like, by your staff, in and around the office?
JL: I think was pretty standard. There were definitely nerves and anxiety at first. Change is always a little bit scary for some people. But then we announced a number of hirings. We’re an 80-person company that’s about to hire 30 – that took a lot of the anxiety away. Of course there have been some changes, but to be able to grow by almost 50% is very exciting.
iQ: What excites you about being part of Brightstar, as a company?
JL: Brightstar, even though they’re very large, they have a very entrepreneurial mindset. They move quickly. They have a very involved approach, serving wireless dealers, making things easier for them.
As OFFWIRE, our mission statement was very much like that of Brightstar –- to serve dealers and facilitate their sales, stocking and replenishment processes –- it was just a difference in scale.
iQ: What’s your outlook on the future of your company and of Brightstar as a whole?
JL: It’s really exciting. Brightstar is already the world leader for distribution of mobile devices. It’s only going to get more exciting in the next 3-5 years. The growth will be spectacular and the value creation we’ll be able to offer clients will be amazing.
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