AI-Powered Workforce Communication Comes to iQmetrix

Apr 19, 2018 — Stephanie Boyle
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VANCOUVER BC—April 19, 2018—iQmetrix is excited to announce their partnership with Phobio brings a new AI-powered communication tool, built with wireless retailers in mind. 

Phobio is a leading provider of software and services that empower the retail industry, and they are one of iQmetrix's integrated partners, bringing retailers exceptional trade-in services. Expanding both their partnership with iQmetrix and their product offering, Phobio has created the messaging application Rodio; the AI-powered workforce communications tool. This API integration between Rodio and iQmetrix's POS significantly improves corporate communication for wireless retailers and their employees. 

“A majority of mobile retail employees are part-time and do not operate from a traditional desk. Corresponding via corporate email is no longer an effective method to exchange business-critical information,” said Stephen Wakeling, CEO of Phobio. “By combining Rodio with iQmetrix’s POS, retailers can ensure communications are not sent during off-hours to part-time employees, eliminating legal liabilities.”

This integration of RQ and Rodio aggregates disparate systems and provides a unique experience for millennial-minded employees. As avid users of technology, associates will feel comfortable navigating Rodio's functionality when making and checking schedules, viewing HR management solutions, employee resources, and much more. Rodio's automated service, Rodiobot, can also be utilized to send automatic reminders, answer questions, and help provide sales reps with insight inot their sales goals. 

“For years, Phobio and iQmetrix have worked together to offer best-in-class mobile device trade-in. Through an integration with the iQmetrix POS retail management system, RQ, our wireless partners experience easy trade-ins that are also accessible to retail representatives at the point-of-sale,” said Joanne Helm, Director of Partner Management at iQmetrix. “This expanded partnership adds advanced workforce communications to a portfolio of products, giving sales reps real-time updates and access to knowledge bases to improve their experience and your customers with your brand.”

See how Rodio can simplify and streamline stakeholder communications for your business. 

Learn More

Media Contact

Stephanie Boyle | iQmetrix
Manager, Marketing & Public Relations
1-888-888-8170 ext 2436

About iQmetrix

With POS and retail management solutions found in over 19,000 stores, iQmetrix is the largest retail software provider for the North American wireless industry. Beyond POS, iQmetrix offers powerful business intelligence, endless aisle, drop ship, e-commerce, and payment solutions, as well as an integrated network of over 35 partners. For nearly 20 years, iQmetrix has supported wireless retail growth; helping carriers, dealers, and repair providers invest in software that reduces costly inefficiencies, increases profitability, and speeds up transaction times to create great customer experiences. Learn more at www.iQmetrix.com.

About Phobio

Headquartered in Atlanta, Phobio offers software and services that enable retail brands to transform how they engage with customers and employees and disrupt their respective marketplace. Founded in 2010, the company's product portfolio includes SafeTrade, an omni-channel software system that automates mobile device trade-ins, and Rodio, a workforce communication platform that closely aligns with an organization's hierarchical structure to exchange business-critical messages. The company's software is deployed at more than 4,500 locations, serves leading companies such as Apple, Samsung, Verizon and Tracfone. For more information, visit: http://www.phobio.com.

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