RQ4 Tips

Employee theft is a growing concern across all retail industries, in terms of both time and attendance fraud (buddy punching), as well as inventory shrink.

According to the 2010 NRF Security Survey, the leading factor contributing to retail shrinkage was employee theft, accounting for 43.7% of retail losses, and a total loss of $16.2 billion dollars. For retailers to ensure they are protected against theft, they need a way to hold their employees accountable.

I sat down with iQmetrix Customer Success Manager Carma Young and asked her for some RQ4 Tips to help users get the most out of the software.

She said the following three RQ4 features are worth taking a closer look at:

iQmetrix, in partnership with DigitalPersona, is proud to offer Biometric Authentication in RQ4. Exclusively compatible with DigitalPersona fingerprint scanners, iQmetrix offers clients the ability to maximize security and increase accountability through fingerprint authentication in RQ4.

"These tips will give you better control over your inventory on hand numbers, allowing you to better monitor which items sell and don’t sell, so you aren’t keeping non-selling items in stock," says iQmetrix Customer Success Manager Sean Webster.

"They will also help you reduce your inventory managers' time spent transferring stock and creating purchase orders. Lastly, VMI can help you to control losses due to theft."

"As your iQmetrix RQ4 CSM, my job is to help ensure that you are using RQ4 to the best of your abilities and maximizing use of the software in your stores," says iQmetrix Customer Success Manager Sean Webster.

"In this article, I'm going to focus on Customer Information, collecting it and making use of it within RQ4."