We often look at purchasing options with a two-dimensional focus: either the physical, brick and mortar stores or the online, e-tailer. As consumer demand has changed, many brands have moved to strategies that include both physical and online stores.
By now, you've probably heard of Amazon's not-so-secret plan to dominate the apparel market. Amazon has recently launched 7 private fashion labels that sell a range of mid-priced apparel and accessories for men, women and children.
In our recent blog, The Changing Omnichannel Shopper, we elaborated on bridging the online and offline experiences for changing consumer habits. It’s become increasingly clear that webrooming is just as important as showrooming, if not more so.
Day Two of NRF Retail's Big Show is officially underway. iQmetrix's booth (#4325) will once again be packed full of the latest in customer experience technology and solutions to power and streamline retailers' back-of-house operations.
Like most things in life, when looking at the future of retail, a good indicator of where we are going is to look at where we have been. Since 2010, the way people shop has drastically changed with social media and technology booms. Not only can we now shop wherever and whenever we want, but everyone is now a critic, and we can get a wide range of reviews about products from multiple perspectives.
The entire retail industry is more than informed on the fact that their consumers and their respective consumer habits are changing. New shopping patterns have been evolving for the past 20 years as e-commerce has consistently accounted for more and more retail sales. In more recent years, m-commerce and ‘online in-store’ channels have become more and more prevalent as retailers strive to complete the sale at every possible touchpoint.
The holiday season is over and that means back to work. If you’re in retail, you know that also means event season is upon us beginning with CES (January 6th - 9th) and NRF (January 17-19th).
As another year comes to a close, we all look toward a new year full of new trends and new opportunities (and maybe a cute, new outfit?). A recent article from Retail Customer Experience provides some interesting insight.
As you have no doubt heard, there was some big news out of the Canadian Telecommunications market on Wednesday, Decemeber 16.
Google published a super interesting infographic, identifying peak traffic time at stores on Black Friday.
WIFR News in Rockford, Ill. reported yesterday (Nov. 25) on technology that allows you to pay, not with a card or your phone, but with the palm of your hand.
The retail industry braces itself every year for Black Friday and how the ritual signals the start of the holiday shopping season, but recent stats from Cardlytics show that its importance pales in comparison to the last few days before Christmas.