Retail Operations Posts

An eTail East Recap: Bridging Digital & Physical

Our team attended eTail East 2016 in Boston last week along with the top retailers across the continent all looking to transform retail together. 

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All I Want for the Holidays is Drop Ship – Sincerely, Your Customers

Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t started thinking about the holiday retail rush, you’re likely to find yourself up ship creek without a paddle. (No, that’s not a typo.)

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Breaking It Off With Your Legacy System

It can seem too good to be true when you find a point-of-sale software that is a perfect match for you.

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The EMV Hardware Equation

Since the October 2015 liability shift I have been talking with retailers about their EMV Strategy.

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Credit EMV is Here, Where Are You?

The Credit EMV liability shift is now well behind us all and it’s been smooth sailing for everyone, hasn’t it? A recent report from the Strawhecker Group shows only 37% of merchants are reporting EMV compliance.

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Where Did All The Big Box Retailers Go?

Think about a big box store in your hometown.  The institution that stands larger than life, with the massive parking lot, where you can go and spend half a day shopping for pretty much anything you need and waiting in line for the other half.  

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Boeing 737 Big Data Blunder!

I was travelling recently and booked a long travel day with limited time in between flights. There I was…hanging out in economy seating…for my 5 hour flight…directly over lunch hour…and I was getting hangry!

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Put Your Customers to Work

Getting customers involved in service delivery by “putting them to work” often improves the service and the overall experience. In fact, service is always created with customer participation. 

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Stop, Drop & Pop-Up Shop

Pop-up stores continue to be an innovative, fun and effective approach for retailers in today’s ever growing competitive space. Whether it’s a store-within-store concept, a standalone pop-up or a traveling school bus road show, pop-up stores continue to win the attention of consumers, attracting both loyal and new customers.

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Don't Shoot The Facebook Messenger: Use It To Pay

Facebook Messenger may soon become far more than a chat client, with the social networking service apparently planning to offer in-store purchases through its mobile app, after the company signaled it could partner with Apple Pay for retail checkouts.

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A Clash In Expectations & Retail Reality

I was out indulging in some retail therapy and came across a very common disconnect consumers are facing today – a mismatch between expectations and experience.


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10 Strategies Key Retail Players are Digging Right Now

We recently teamed up with RIS to sponsor the 26th Annual Retail Technology Study and while we don't mean to toot our own horns, there are some pretty neat findings in all of this data. This year's study was conducted in January and February and is based on input from over 100 respondents from national or large regional retail chains. We've gone through the study with a fine-tooth comb and decided to break it down into a bite-sized list covering key elements and discoveries in the study. 

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Dominating Retail: Drone by Drone

It’s not a surprise to anyone that Amazon was probably the biggest disruptor to retail we have ever seen and as you are likely aware, Amazon is further seeking to disrupt retail, and other major industries with the introduction of new ways to deliver you items cheaper and faster. 

 

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