Retail Operations

5 Ways to Avoid Return Headaches in Wireless Retail

Buyer’s remorse; we’ve all felt it. The return process is an incredibly important, yet often overlooked reality in …
Retail Operations

What the Phigital Generation Will Expect From Customer Service

The term “Phigital” refers to the blurring of the lines between the physical and digital worlds. From a retailer’s …
Repair

[Video] 5 Ways to Succeed in the Growing Cell Phone Repair Segment

The cell phone repair segment is expanding at a growth rate of 5.5% through 2017 according to the IBIS world …
Retail Operations

Real Inventory Management: How to Increase Inventory Visibility Across Your Stores

Effective Inventory Management begins with improving our visibility into actual inventory levels and Virtual …
Repair

4 Benefits of Using a Retail POS System in Your Repair Shop

For those of us who have had the misfortune of breaking our phones, we can all remember the awful shattering sound …
Retail Operations

How Wireless Retailers Can Compensate for Seasonal Lulls

All retail businesses are susceptible to seasonal peaks and lulls. Exactly when businesses experience these highs …
Wireless Trends

How Soon Will AI Change the Retail Landscape?

In 2016, the size of the retail AI market was less than US$1 billion. By 2025, it’s projected to grow to over …
POS

Which Retail Metrics Are You Reporting On? (And What Are You Missing?)

Many of the metrics that retailers track today are the same ones that they have been tracking for years. They are …
Retail Operations

Train, Monitor, Reward: How to Create a Great Customer Experience

The following blog was written by iQmetrix Integrated Partner, Envysion. They outline how a customer's path to …
Retail Operations

Increase Visibility Across Multiple Retail Locations

The following blog was written by iQmetrix Integrated Partner, Envysion, exploring how to improve operational …
Retail Operations

Community Retailing: The End of Passive Retail

The following is a guest blog post by wireless industry consultant and expert, Bob Lafon.
Retail Operations

How to Prevent Theft As a Wireless Retailer

The following blog was written by iQmetrix Integrated Partner, Envysion and outlines how managed video solutions …