Retail Operations Posts

All I Want for the Holidays is Drop Ship – Sincerely, Your Customers

Aug 10,2016 — Beth Wanner

Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t started thinking about the holiday retail rush, you’re likely to find yourself up ship creek without a paddle. (No, that’s not a typo.)

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Breaking It Off With Your Legacy System

Jul 25,2016 — Brady Parker

It can seem too good to be true when you find a point-of-sale software that is a perfect match for you.

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3 Ways to Go From Clicks to Bricks

Jul 11,2016 — Juan Sanchez

There is a lot of emphasis on brick-and-mortar stores getting in tune with changes, and steps to help them better serve a changing retail environment. But what about the other way around?

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Credit EMV is Here, Where Are You?

Jun 13,2016 — Brad Dolan

The Credit EMV liability shift is now well behind us all and it’s been smooth sailing for everyone, hasn’t it? A recent report from the Strawhecker Group shows only 37% of merchants are reporting EMV compliance.

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Where Did All The Big Box Retailers Go?

Apr 25,2016 — Brayden Gervan

Think about a big box store in your hometown.  The institution that stands larger than life, with the massive parking lot, where you can go and spend half a day shopping for pretty much anything you need and waiting in line for the other half.  

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Boeing 737 Big Data Blunder!

Apr 20,2016 — Megan Howse

I was travelling recently and booked a long travel day with limited time in between flights. There I was…hanging out in economy seating…for my 5 hour flight…directly over lunch hour…and I was getting hangry!

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Put Your Customers to Work

Apr 14,2016 — Zoran Kovacevic

Getting customers involved in service delivery by “putting them to work” often improves the service and the overall experience. In fact, service is always created with customer participation. 

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Stop, Drop & Pop-Up Shop

Apr 04,2016 — Tanya Floer

Pop-up stores continue to be an innovative, fun and effective approach for retailers in today’s ever growing competitive space. Whether it’s a store-within-store concept, a standalone pop-up or a traveling school bus road show, pop-up stores continue to win the attention of consumers, attracting both loyal and new customers.

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Don't Shoot The Facebook Messenger: Use It To Pay

Apr 01,2016 — Lana Chunn

Facebook Messenger may soon become far more than a chat client, with the social networking service apparently planning to offer in-store purchases through its mobile app, after the company signaled it could partner with Apple Pay for retail checkouts.

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A Clash In Expectations & Retail Reality

Mar 30,2016 — Megan Howse

I was out indulging in some retail therapy and came across a very common disconnect consumers are facing today – a mismatch between expectations and experience.

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10 Strategies Key Retail Players are Digging Right Now

Mar 23,2016 — Lana Chunn

We recently teamed up with RIS to sponsor the 26th Annual Retail Technology Study and while we don't mean to toot our own horns, there are some pretty neat findings in all of this data. This year's study was conducted in January and February and is based on input from over 100 respondents from national or large regional retail chains. We've gone through the study with a fine-tooth comb and decided to break it down into a bite-sized list covering key elements and discoveries in the study. 

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Dominating Retail: Drone by Drone

Mar 21,2016 — Brayden Gervan

It’s not a surprise to anyone that Amazon was probably the biggest disruptor to retail we have ever seen and as you are likely aware, Amazon is further seeking to disrupt retail, and other major industries with the introduction of new ways to deliver you items cheaper and faster. 


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Making the Retailers' Case for Subscription Boxes

Mar 16,2016 — Rachel Liste

I thought I would take a break from blogging about my favorite topic of payments and share with you a bit about my other love… subscription boxes.

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