Retail Operations Posts

5 Ways to Avoid Return Headaches in Wireless Retail

Jul 11,2018 — Renee Mohr

Buyer’s remorse; we’ve all felt it. The return process is an incredibly important, yet often overlooked reality in wireless retail. Much like today’s consumer needing a seamless, omnichannel purchasing experience, they also demand a seamless, transparent, and omnichannel return experience.

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What the Phigital Generation Will Expect From Customer Service

Jul 09,2018 — Stephanie Boyle

The term “Phigital” refers to the blurring of the lines between the physical and digital worlds. From a retailer’s perspective, this term points to spaces that blend in-person and online experiences to create a hybrid of both. As such, the Phigital Generation (the demographic cohort after the Millennials, also known as Phygital or Generation Z) is a young group of digital-native consumers who expect brick-and-mortar shopping experiences to seamlessly incorporate digital technology.

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4 Ways to Personalize the Customer Journey

Jun 27,2018 — Tara Bartlett

According to Accenture’s 2018 Personalization Pulse Check, 91% of consumers are more likely to shop with brands who recognize, remember, and provide relevant offers and recommendations.

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[Video] 5 Ways to Succeed in the Growing Cell Phone Repair Segment

Jun 25,2018 — Megan Slinn

The cell phone repair segment is expanding at a growth rate of 5.5% through 2017 according to the IBIS world report and will only continue to grow in the next few years.  With the constant growth comes more and more competitors in the segment. So, as a retailer, you need to be ready for increased market saturation by looking into changes you can make to your current POS, or what a new POS system would need, that would give you an edge on your toughest competitors.  Here are 5 areas to that you should consider:

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[Video] What the Heck is an API and Why Would you Need One?

Jun 20,2018 — Megan Howse

I have a confession to make. When I entered the software world, I didn’t really understand what an API was. I knew it wasn’t to be confused with a type of craft beer, but I was struggling with understanding APIs beyond that!

I came to realize that an API, or an Application Program Interface, could help increase business efficiencies and somehow connect different software systems together but that was the extent of my knowledge.

Today we’re going to break APIs down a bit and explain just some of the things that they can do for you.

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Real Inventory Management: How to Increase Inventory Visibility Across Your Stores

Jun 20,2018 — Adam Wiebe
Effective Inventory Management begins with improving our visibility into actual inventory levels and Virtual Quantity.

Let’s dive into the processes that reveal true in-store sellable quantities through your POS data, and how to better leverage Virtual Quantity in relevant auto ordering and transferring tools.

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4 Benefits of Using a Retail POS System in Your Repair Shop

Jun 13,2018 — Sophie McKee-Wright

For those of us who have had the misfortune of breaking our phones, we can all remember the awful shattering sound it made after it plummeted to the floor. In 2017, SquareTrade, a company that insures smartphones, reported that “a cellphone in the U.S. breaks every two seconds.” With the increasing popularity of these expensive, yet fragile smartphones, it’s no surprise that the repair industry has seen a boost in sales over the past few years.  

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How Wireless Retailers Can Compensate for Seasonal Lulls

Jun 11,2018 — Beth Wanner

All retail businesses are susceptible to seasonal peaks and lulls. Exactly when businesses experience these highs and lows is dependent upon factors like the business’s location and product category—after all, winter coats will of course be more popular during the winter season, and this season occurs at different times of the year around the world—but for wireless retailers everywhere, November and December are undeniably the best months for business. Approximately 30% of all the electronics sold annually in the U.S. are purchased between Thanksgiving and the Christmas holidays, with Apple alone selling more than 77 million iPhones in the just last quarter of 2017. ‘Tis truly the season to be a wireless retailer.

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How Soon Will AI Change the Retail Landscape?

May 28,2018 — Stephanie Boyle
In 2016, the size of the retail AI market was less than US$1 billion. By 2025, it’s projected to grow to over US$27 billion. AI is undoubtedly going to become a dominant tool in retail—the question is, how soon will the retail sector feel this change and how deeply will it be impacted?
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Which Retail Metrics Are You Reporting On? (And What Are You Missing?)

May 15,2018 — Lauren Wilmsen

Many of the metrics that retailers track today are the same ones that they have been tracking for years. They are looking at the number of people who walk through the door, the size of the average sale, and overall profits and losses.

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Train, Monitor, Reward: How to Create a Great Customer Experience

May 07,2018 — Envysion

The following blog was written by iQmetrix Integrated Partner, Envysion. They outline how a customer's path to purchase can be made great with the help of your well-trained employees. 

You’re watching from across the room as one of your sales employees works with a customer. Your employee hasn’t looked up to make eye contact with the customer in more than two minutes while the customer is anxiously shifting their weight from foot to foot; you cringe as you count the seconds go by.

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Increase Visibility Across Multiple Retail Locations

May 07,2018 — Envysion

The following blog was written by iQmetrix Integrated Partner, Envysion, exploring how to improve operational efficiency with integrated video surveillance. 

When you walk into one of your wireless retail locations, you instantly start conducting a thorough visual survey to see if everything is as it should be. Are the employees observing the dress code? Is your product inventory displayed neatly? Are customers being greeted as they come through the door? You observe a few procedural violations to nitpick before going about your business, but these small breaches of policy are only from the store you can see. But what about your other locations?  

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Community Retailing: The End of Passive Retail

May 07,2018 — Bob Lafon

The following is a guest blog post by wireless industry consultant and expert, Bob Lafon.

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