Yesterday (July 28), Inc. reported on a customer service first from Zappos, called Ask Zappos, which works like a personal shopper or concierge.
On Monday (July 21), we blogged about the Facebook "Buy" button, which will allow users to buy desired items directly from the social media site.
On July 24, Verizon is launching a nationwide loyalty program called "Smart Rewards."
WIRED reported today on the new Facebook "Buy" button, ushering in a new era for the ubiquitous social network. No longer will it just sell space for advertisers; it will sell space for retailers too.
Yesterday (July 9) The Guardian's Sarah Shearman wrote about "the rise of the concept store," noting that Apple and Burberry are leaders in offering experience-focused, showroom-like retail stores.
Last week (July 3), Chain Store Age reported on a new "classroom-styled" Warby Parker store in Dallas (pictured above).
"Mobile is more than a channel -- it's a behavior," wrote Jeff Fagel of G/O Digital in a guest post on VentureBeat today.
Yesterday (June 25), was the Google I/O Developers Conference in San Francisco and I had the pleasure of attending on behalf of iQmetrix.
"We’re rushing headlong into the era of cheap cell phones," wrote Mat Honan of WIRED on Friday (May 16). Honan argues that phones like the $129 Moto E or the $80 Alcatel OneTouch Evolve (pictured above) offer a wealth of specs and features without the intimidating price tag.
A new infographic from Wearable World News (May 6) shows the vast array of wearable devices already on the market, the brands behind those devices and the different categories of wearable devices.
Amazon today announced a new feature, called "#AmazonCart," which lets users automatically add an item to their shopping cart via the hashtag within a tweet.
Since Facebook's recent acquisition of Oculus Rift virtual reality technology, many have been wondering what the VR Facebook experience might look like.
We have blogged many times about Starbucks because, very simply, they get it. The company understands the importance of creating a consistent, convenient and even desirable customer experience, and it has the locations, service and budget to keep it going. It also has the technology.