POS Posts

4 Ways to Personalize the Customer Journey

Jun 27,2018 — Tara Bartlett

According to Accenture’s 2018 Personalization Pulse Check, 91% of consumers are more likely to shop with brands who recognize, remember, and provide relevant offers and recommendations.

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[Video] 5 Ways to Succeed in the Growing Cell Phone Repair Segment

Jun 25,2018 — Megan Slinn

The cell phone repair segment is expanding at a growth rate of 5.5% through 2017 according to the IBIS world report and will only continue to grow in the next few years.  With the constant growth comes more and more competitors in the segment. So, as a retailer, you need to be ready for increased market saturation by looking into changes you can make to your current POS, or what a new POS system would need, that would give you an edge on your toughest competitors.  Here are 5 areas to that you should consider:

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4 Benefits of Using a Retail POS System in Your Repair Shop

Jun 13,2018 — Sophie McKee-Wright

For those of us who have had the misfortune of breaking our phones, we can all remember the awful shattering sound it made after it plummeted to the floor. In 2017, SquareTrade, a company that insures smartphones, reported that “a cellphone in the U.S. breaks every two seconds.” With the increasing popularity of these expensive, yet fragile smartphones, it’s no surprise that the repair industry has seen a boost in sales over the past few years.  

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What to Consider When Choosing a POS

May 22,2018 — Megan Slinn

When you’re able to take the plunge and choose a POS for your cell phone or repair store, there are a few things you should think about. You want a full, robust, and dependable software that will help with all the problems you encounter and that has all the functionalities your unique business needs to succeed.

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Which Retail Metrics Are You Reporting On? (And What Are You Missing?)

May 15,2018 — Lauren Wilmsen

Many of the metrics that retailers track today are the same ones that they have been tracking for years. They are looking at the number of people who walk through the door, the size of the average sale, and overall profits and losses.

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Is Your POS Software Costing You Revenue Opportunities?

May 02,2018 — Megan Slinn

In today’s retail industry, POS software is an essential revenue tool. It's difficult to imagine running any store without one, and it's impossible to capitalize on digital channels without digital payment capabilities. Having a POS system is undeniably an advantage. The question then becomes: is it also an obstacle?

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Omnichannel Retail: New Roles You Need to be Hiring Now

Apr 23,2018 — Megan Howse

For businesses' omnichannel strategies to succeed, they need professionals who are well-versed in omnichannel marketing. While this seems simple enough, many brands are only now getting up to speed.

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The End of a Software Silo: 8 Features that Make Your POS a Retail Hub

Apr 20,2018 — Megan Slinn

A POS system should not be a solitary component in your IT infrastructure. Rather, it should be seen as a retail hub that absorbs data from each of your departments and informs a wide range of your processes and operations. With the right type of POS system in place, it's possible to streamline and automate a number of cumbersome processes all while enhancing management and the customer experience. In order to function as a true retail hub, however, your POS needs the right features.

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6 Signs That You Should Integrate RQ with Your eCommerce Platform

Apr 13,2018 — Jillian Hufford

The following is a guest contribution by nChannel Marketing Analyst Jillian Hufford. 

All growing merchants experience growing pains. You can’t keep up with incoming customer orders and inventory doesn’t stay up to date fast enough. Eventually, your manual processes cause more errors than you can keep up with. This is even harder to manage when you’re selling both in-store and online.

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The RQ Bootcamp Resource Library: Your All-Access Pass to All Things RQ

Apr 03,2018 — Tanya Floer

The first-ever 2018 RQ Bootcamp came to be when we realized there was a need for an intensive, in-depth RQ training. Held just over a week ago in Scottsdale, Arizona, this event was different from any we’ve hosted before! The content was not conceptual, but rather tactical items attendees could take home and implement immediately. We focused on four key areas of business that come together and allow wireless retailers to facilitate growth.

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A Look Back at the RQ Bootcamp

Apr 02,2018 — Channing Kochylema

The first annual RQ Bootcamp was held this past week at the Fairmont Scottsdale Princess resort and it went off without a hitch. Okay, there were a few stumbles from some of our freshman presenters, but let’s face it, these only the created funny and memorable moments we will cherish. More importantly, all presenters effectively shared their breadth of knowledge and years of experience with all of those in attendance.

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5 Ways a POS Software Can Improve the Customer Experience

Mar 25,2018 — Megan Slinn

A POS system is traditionally viewed as a back-end solution, used to process sales and accept payments. However, a best-in-class POS system is much more than a simple management solution. A quality POS is a way to enhance the in-store experience and elevate the image of your brand, having a positive impact on the overall customer experience.

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[Video] Service & Repair: The New Buzzword

Jan 31,2018 — Megan Slinn

The service & repair industry has been around for years, but recently it has been becoming a large buzz word in wireless. But it’s more than just cell phone repair; it’s the ever-changing landscape of what needs to be repaired. These products range from cell phones and drones to even home security systems.  It’s a fast-paced industry that will continue to change and in order to allow for that change—while still being able to grow and profit—retailers need to be thinking about processes. 

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