Last month, iQmetrix Retail Summit alumnus Doug Stephens posted an interesting blog post on how careers in retail have changed, and in some respects, are going extinct.
Tom Ryan of Forbes reported yesterday (April 3) that Macy's is planning to expand its in-store pickup program from 292 stores to 500 by the close of 2013 as part of its "omnichannel" push.
Macy's announced its earnings a couple days ago (Feb. 26) and they were good. Year-end results showed sales jump 4.9% from $26.4 to $27.7 billion. Store sales increased 3.7% in 2012 on top of 5.3% in 2011 and 4.6% in 2010.
When Ron Johnson left Apple -- where he was VP of retail -- to become CEO of JC Penney, one of the changes he made was abolishing coupons altogether. Johnson favored an "everyday low pricing" approach, and according to stats published by YCharts in Forbes today, his tactic doesn't appear to be working.
Target has partnered with CNET to display the tech site's reviews in its electronics departments, to help shoppers make more informed purchasing decisions this holiday season.
Back in December, Amazon angered retailers with its Price Check App, which allows consumers to compare prices for items while in-store and buy them at a lower price online or via their mobile devices. Since then, this process has become known as "showrooming" and new data from various researchers shows why the practice is of growing concern to brick-and-mortar merchants.
A couple weeks ago, Target issued an urgent letter to vendors, suggesting suppliers create unique products for it to carry so that it could better compete with online merchants bent on underselling Target through price-comparison mobile apps. In short, Target is sick and tired of being used as a showroom.
Shopkick, a location-based consumer app that helps retailers improve foot traffic and engagement, generated over $110 million in revenue for partners in 2011, reported Ryan Kim of Gigaom.com. Partners include Macy's, Target, Sports Authority, American Eagle Outfitters, Best Buy, Toys "R" Us, Crate & Barrel and more.