Over the past few years, we’ve seen the dissolution of many large brick-and-mortar stores both internationally and in Canada, including Walmart (154 stores), Finish Line (150 stores), Gap (35 stores) and more. While big-box department stores like Nordstrom and Saks Fifth Avenue are expanding, other retailers are closing due to declining sales, high rent and the struggle to compete in an extremely competitive retail environment.
Business Insider reported yesterday (Nov. 30) that, in light of declining same-store sales for the third straight quarter, Macy's CEO Terry Lundgren offered the following two reasons: 1. unseasonably warm weather, and 2. consumers are shifting how they make their purchases (away from physical stores).
The retail industry braces itself every year for Black Friday and how the ritual signals the start of the holiday shopping season, but recent stats from Cardlytics show that its importance pales in comparison to the last few days before Christmas.
Google's VP of Marketing, Lisa Gevelber, wrote a "Think with Google" blog post this month about how retailers must win the "micro-moments" to win omnichannel shoppers this holiday season.
Last week (Sept. 28), Business Insider's Marina Nazario visited Macy's brand new, 53,000-square-foot basement in its New York City flagship store. The floor is called "One Below" and targets younger shoppers.
Yesterday (Sept. 15), Retail Dive's Kelsey Lindsey wrote an interesting article about Macy's, with comments from retail real estate consultant Nick Egelanian.
Retail TouchPoints' Alicia Fiorletta reported today that Macy's and Bloomingdale's are expanding their same-day delivery to nine additional markets after a successful 2014 pilot.
Amazon's Prime Day last week may have gotten mixed reviews, but one thing is for sure, there is a market for free shipping on an e-commerce subscription basis.
I came across an interesting article from L2 the other day (May 1), which made a bold claim: "Macy's will be the most successful retailer of the next five years, not Amazon," wrote L2's Scott Galloway.
Retail Dive reported today about Plenti, a new "coalition loyalty" program that allows users to collect points at one retailer and redeem them at another. Initial partner retailers include: Macy’s, Rite Aid, AT&T, ExxonMobil, Nationwide, Hulu, and Direct Energy, among others.
We have blogged in the past about Macy's and its efforts to connect in-store and online inventory availability -- one of the keys to delivering omnichannel customer experiences -- and a new article in Forbes today is telling us those efforts are paying off.
Two days ago, when Apple announced its new iPhone models, the company made very little fanfare about a new feature within iOS 7: iBeacon.
The popular customer loyalty app Shopkick already has Target, Macy's, Best Buy and Old Navy as its clients. To date, Shopkick essentially worked like Foursquare, but one that actually rewarded users for checking into stores.