Yesterday (July 28), Inc. reported on a customer service first from Zappos, called Ask Zappos, which works like a personal shopper or concierge.
New research from Frost & Sullivan has found that fewer than 30% of Australian retailers currently offer a mobile site and only 21% have developed a mobile app to serve customers.
On Monday (July 21), we blogged about the Facebook "Buy" button, which will allow users to buy desired items directly from the social media site.
WIRED reported today on the new Facebook "Buy" button, ushering in a new era for the ubiquitous social network. No longer will it just sell space for advertisers; it will sell space for retailers too.
Last week (July 3), Chain Store Age reported on a new "classroom-styled" Warby Parker store in Dallas (pictured above).
The Financial Post recently reported (June 18) about The Gap and its intended supply chain and customer service improvements.
TechCrunch today reported on Greentoe, a new e-commerce site that allows you to name your own price for purchases you'd like to make, directly from online retailers.
On June 25, Bloomberg's Matt Townsend told the tale of CJ Chu, a 24-year-old associate for a private-equity firm, whom he called "a retailer's nightmare"
We have blogged in the past about Macy's and its efforts to connect in-store and online inventory availability -- one of the keys to delivering omnichannel customer experiences -- and a new article in Forbes today is telling us those efforts are paying off.
Amazon today announced a new feature, called "#AmazonCart," which lets users automatically add an item to their shopping cart via the hashtag within a tweet.
Mobile Commerce Daily reported yesterday (April 23) on how Walgreens' app has been updated to offer more personalized and store-specific promotions to customers.
Econsultancy's Ben Davis recently wrote a blog post entitled "Six omnichannel trends in e-commerce" (April 15).
Since Facebook's recent acquisition of Oculus Rift virtual reality technology, many have been wondering what the VR Facebook experience might look like.