E Commerce Posts

Daily Dose of iQ: How Big a Deal is Showrooming, Anyway?

Yesterday, Ashley Lutz of Business Insider reported that brick-and-mortar retailers' fears over showrooming are blown way out of proportion, citing new research from Forrester (see above graph).

Read More

Daily Dose of iQ: "Retailers Need to Care About Kinect"

"(Microsoft Kinect) may just be the most significant game-changer for retail this decade, one that promises a new channel just as viable as the Web browser," wrote Chris Andrasick, CEO and co-founder of Tacit Knowledge, a digital commerce consultancy, in a guest blog post for Forbes (June 6).

Read More

Daily Dose of iQ: 'The Real Truth' about Mobile and Retail

Mark Fidelman of Forbes wrote a column about mobile and retail (May 29), referencing a new infographic by Congizant (below is an except of this infographic).

Read More

Daily Dose of iQ: Emerging Markets Driving Global Smartphone Sales

Seems like everybody has a smartphone these days, but what are smartphone adoption levels like around the world?

Read More

Daily Dose of iQ: Social Commerce and the 'Me-Tailing' Movement

Back in January, in a blog post on the ROI of social commerce, my colleague Anne Forkutza wrote: Customer loyalty depends on a quality experience that extends beyond a simple transaction.

Read More

Daily Dose of iQ: Consumers Trust Multichannel Retailers More Than Strictly Online Ones

It makes sense. You're a human being, so you would naturally trust somebody you've dealt with face-to-face than somebody you've dealt with exclusively over the Internet, wouldn't you?

Read More

Daily Dose of iQ: Mobile Technology Makes 'Window Shopping' Literal

Brick-and-mortar retail is founded on the process of consumers going into a store to make a purchase. But as Lauren Johnson of Mobile Commerce Daily reports, mobile technology like QR codes, mobile apps, geo-fencing and augmented reality are creating scenarios where consumers can actually make a purchase right in front of the store window.

Read More

Daily Dose of iQ: Not All In-Store Phone Behaviors Are Created Equal

Consumers are definitely using their smartphones at an increasing rate to assist their in-store shopping. However, a new study from Nielsen indicates the shopping functions they're using on their phones vary according to store type.

Read More

Daily Dose of iQ: Are Hyper-local Deals Worthwhile or Just a Passing Fad?

Dana Mattioli and Miguel Bustillo of the Wall Street Journal wrote an article yesterday on how some retailers are hoping "geo-fencing" -- sending promotions to people's phones as they come within a few hundred yards of their stores --can help win them new and repeat business.

Read More

Daily Dose of iQ: Mobile Payments Hot Topic at CTIA 2012

As CTIA 2012 kicked off in New Orleans today, the tech media and analysts were on the lookout for latest in mobile payment technology.

Read More

Daily Dose of iQ: Leveraging the Advantages of the In-Store Experience

Our theme at CTIA this year was "Energizing Retail End to End," and this means connecting virtual (online and mobile) and physical (in-store) retail channels, and managing these channels from the back-of-house operations (RQ4) to the front-of-house customer experience (XQ).

Read More

Daily Dose of iQ: Sprint Allows Customers to Add Boku Payments to Their Phone Bill

Mobile payments company Boku announced a billing partership with Sprint today.

Read More

Daily Dose of iQ: Excuse me, what? Best Buy to Embrace Showrooming?

OK, OK, so for weeks now, the bloodthirsty business media have been reporting on Best Buy's woes (marked recently by the resignation of CEO Brian Dunn), and our blog has been no exception.

Read More