Customer Experience

Don't Be Derailed By Millennials, Stay On Track

Welcome to part two of our three part retail trends series, 'Are You on the Retail Trend Train'. In part one we …
Customer Experience

Shining a Light on Omnichannel Proficiency

Everyone is talking “omnichannel proficiency” but few are taking action so we’re getting up close and personal …
Customer Experience

Pokemon Go? More Like Pokemon Shop

Have you ever thought to increase traffic in a physical store, an owner might lure a virtual panda-looking …
Customer Experience

Customer Loyalty - It's Not For Sale

You cannot put a price on customer loyalty, you have to earn it. Although loyalty discounts are a piece of the …
Customer Experience

Retailers: It's Time to Embrace Digital!

It was a beautiful day out and I was enjoying lunch on a patio with a group of my friends when the topic of a …
Customer Experience

What Retailers Can Learn From The Shangri-La's Service Mantra

A few years back I had the opportunity to join the launch team for the first Shangri-La hotel in North America. …
Customer Experience

Personalize Their Experience & Create Happy Campers

The school year is nearing an end, summer is here and a lot of us are in the outdoor adventure planning mode. 
Customer Experience

Are You on the Retail Trend Train?

What does it really mean to be “on trend”? How important is it to follow retail trends?
Customer Experience

Disruption is Now, Differentiation is Key

Long ago were the days of your grandma’s retail space. In today’s fast paced, ever changing, competitive industry, …
Customer Experience

Customer Loyalty: It's a Step to the Right

Wouldn’t retailing be easy if there were a group of people who loved your brand/store/product so much that they …
Customer Experience

Why Omnichannel: A Sales Rep Perspective

  It takes a very special type of person to succeed in retail sales. They have to be knowledgeable about the …
Customer Experience

Embrace The Customer Experience Climb

Online shopping is the bee’s knees and is a favorite for many retailers and shoppers alike. However, that doesn’t …