Customer Experience Posts

Customer Loyalty: It's a Step to the Right

Wouldn’t retailing be easy if there were a group of people who loved your brand/store/product so much that they would happily come to you whenever a need arose?

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Why Omnichannel: A Sales Rep Perspective

 

It takes a very special type of person to succeed in retail sales. They have to be knowledgeable about the store’s products, but in many cases, they have to be knowledgeable about the industry itself.

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Embrace The Customer Experience Climb

Online shopping is the bee’s knees and is a favorite for many retailers and shoppers alike. However, that doesn’t mean retail spaces and customer interactions are less important. They are more important than ever!

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3 Design Considerations for Enhancing the In-Store Experience

The opening of Apple’s new flagship store in San Francisco brings to light many ideas about how to create the best in-store experience for customers. Not only is the store breathtaking, but it’s also a great example of what tomorrow’s store should take into consideration.

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What was the Shoptalk at Shoptalk 2016?

I recently had an opportunity to go to Shoptalk- a first-of-its-kind event focused on “next-gen commerce" in Las Vegas. Shoptalk focuses on innovation & disruption in retail & e-commerce featuring big retailers, technology providers, innovative disrupters, and venture capitalists sharing their perspectives in a panelist setting.

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Mobile App Madness: Nice or Necessity?

I have recently had numerous conversations around mobile applications and what retailers feel is one of the simpler, more immediate steps towards achieving the sometimes overwhelming omnichannel strategy. 

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Dropship To The Rescue!

It's true. Retail has changed. 

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How Good Service Becomes Great

Most of us understand the importance of great service for sustained success in retail and any other industry, but only a few organizations truly know how to provide great customer service.

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Delivering a Stellar In-Store Experience

Imagine you’re walking into your favorite store. What do you think of first? The displays in the front window? The friendly store clerk? The smell of the store? Likely it was a little bit of everything.

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Where Did All The Big Box Retailers Go?

Think about a big box store in your hometown.  The institution that stands larger than life, with the massive parking lot, where you can go and spend half a day shopping for pretty much anything you need and waiting in line for the other half.  

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Boeing 737 Big Data Blunder!

I was travelling recently and booked a long travel day with limited time in between flights. There I was…hanging out in economy seating…for my 5 hour flight…directly over lunch hour…and I was getting hangry!

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Put Your Customers to Work

Getting customers involved in service delivery by “putting them to work” often improves the service and the overall experience. In fact, service is always created with customer participation. 

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Shopping With Millennials

 

One current challenge that retailers face is how to deal with a customer base that is increasingly tech savvy. The Millennials or Generation Y are becoming the majority of customers and it’s crucial to understand their purchasing habits.

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