Customer Experience

2 Simple Ways to Create a High-End Shopping Experience

While at a tradeshow in Las Vegas, I was on a mission to traverse the seemingly endless aisles of slot machines …
Wireless Trends

In-Store or Online: There's No Place Like Your Brand

When online clothing shopping became a thing, I was never inclined to jump in with both feet. In fact, I didn’t …
Retail Operations

Why Create an Omnichannel Experience?

“Creating a great omnichannel experience” is constantly being thrown around in the retail world but what exactly …
Customer Experience

Sephora: Marrying Physical and Digital

Yes, I COULD just go to Sephora.com and place an order, replenish my current favorites and try new items based on …
Retail Operations

Is Online Driving Away In-Store Customers? Nope!

Having spent the better part of a few days combing through sales and revenue data, forecasts and historic facts, I …
Retail Operations

3 Cost Effective Store Formats Brands Should Seriously Consider

You may already know that brick-and-mortar is not dead, in fact it is alive and transforming. The physical store …
Retail Operations

An eTail East Recap: Bridging Digital & Physical

Our team attended eTail East 2016 in Boston last week along with the top retailers across the continent all …
Customer Experience

Sales Reps & Technology: Best Friends Forever

Technology has changed retail and transformed customer experiences everywhere. This includes price matching, …
Retail Operations

All I Want for the Holidays is Drop Ship – Sincerely, Your Customers

Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t …
Customer Experience

Multi-Channel, One Experience

Modern, smart and connected are a few words that describe today’s consumer and should be used to describe your …
Customer Experience

Harness the Magic of Mobile

In the beginning of the omnichannel buzz, a lot of retailers and brands felt threatened by e-commerce, mobile …
Customer Experience

The Perk of Virtual Lines for Those on The Daily Grind

Calling all coffee lovers. How long would you wait for your caffeine fix when at your favorite coffee shop?