Customer Experience Posts

Pokemon Go? More Like Pokemon Shop

Have you ever thought to increase traffic in a physical store, an owner might lure a virtual panda-looking creature named Pancham to lurk near the sales section?

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Customer Loyalty - It's Not For Sale

You cannot put a price on customer loyalty, you have to earn it. Although loyalty discounts are a piece of the puzzle, they do not conquer complete customer loyalty.

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Retailers: It's Time to Embrace Digital!

It was a beautiful day out and I was enjoying lunch on a patio with a group of my friends when the topic of a video that had circulated earlier in the day came up.

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What Retailers Can Learn From The Shangri-La's Service Mantra

A few years back I had the opportunity to join the launch team for the first Shangri-La hotel in North America. They are one of most luxurious hotel chains that are very well regarded in Asia and the rest of the world. 

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Your 'Frankenstein' Legacy System is Holding You Back

Today’s fast paced retail world means you need to differentiate quickly or be left behind to stronger competition. We see this with the emergence of retail giants Amazon, and closures of once powerful brands such as Danier Leather.

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Personalize Their Experience & Create Happy Campers

The school year is nearing an end, summer is here and a lot of us are in the outdoor adventure planning mode. 

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Are You on the Retail Trend Train?

What does it really mean to be “on trend”? How important is it to follow retail trends?

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Disruption is Now, Differentiation is Key

Long ago were the days of your grandma’s retail space. In today’s fast paced, ever changing, competitive industry, retailers have one choice – differentiate or die!

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Customer Loyalty: It's a Step to the Right

Wouldn’t retailing be easy if there were a group of people who loved your brand/store/product so much that they would happily come to you whenever a need arose?

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Why Omnichannel: A Sales Rep Perspective

 

It takes a very special type of person to succeed in retail sales. They have to be knowledgeable about the store’s products, but in many cases, they have to be knowledgeable about the industry itself.

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Embrace The Customer Experience Climb

Online shopping is the bee’s knees and is a favorite for many retailers and shoppers alike. However, that doesn’t mean retail spaces and customer interactions are less important. They are more important than ever!

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3 Design Considerations for Enhancing the In-Store Experience

The opening of Apple’s new flagship store in San Francisco brings to light many ideas about how to create the best in-store experience for customers. Not only is the store breathtaking, but it’s also a great example of what tomorrow’s store should take into consideration.

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What was the Shoptalk at Shoptalk 2016?

I recently had an opportunity to go to Shoptalk- a first-of-its-kind event focused on “next-gen commerce" in Las Vegas. Shoptalk focuses on innovation & disruption in retail & e-commerce featuring big retailers, technology providers, innovative disrupters, and venture capitalists sharing their perspectives in a panelist setting.

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