Customer Experience Posts

Multi-Channel, One Experience

Modern, smart and connected are a few words that describe today’s consumer and should be used to describe your omnichannel strategy as well.

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Harness the Magic of Mobile

In the beginning of the omnichannel buzz, a lot of retailers and brands felt threatened by e-commerce, mobile purchasing, and showrooming.

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The Perk of Virtual Lines for Those on The Daily Grind

Calling all coffee lovers. How long would you wait for your caffeine fix when at your favorite coffee shop?

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Don't Be Derailed By Millennials, Stay On Track

Welcome to part two of our three part retail trends series, 'Are You on the Retail Trend Train'. In part one we discussed the importance of incorporating video content in your marketing strategies. 

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Shining a Light on Omnichannel Proficiency

Everyone is talking “omnichannel proficiency” but few are taking action so we’re getting up close and personal with the retail strategy! What does it mean? What are the challenges and where do you begin? Who is doing it successfully and what will the next trends be?

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Pokemon Go? More Like Pokemon Shop

Have you ever thought to increase traffic in a physical store, an owner might lure a virtual panda-looking creature named Pancham to lurk near the sales section?

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Customer Loyalty - It's Not For Sale

You cannot put a price on customer loyalty, you have to earn it. Although loyalty discounts are a piece of the puzzle, they do not conquer complete customer loyalty.

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Retailers: It's Time to Embrace Digital!

It was a beautiful day out and I was enjoying lunch on a patio with a group of my friends when the topic of a video that had circulated earlier in the day came up.

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What Retailers Can Learn From The Shangri-La's Service Mantra

A few years back I had the opportunity to join the launch team for the first Shangri-La hotel in North America. They are one of most luxurious hotel chains that are very well regarded in Asia and the rest of the world. 

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Your 'Frankenstein' Legacy System is Holding You Back

Today’s fast paced retail world means you need to differentiate quickly or be left behind to stronger competition. We see this with the emergence of retail giants Amazon, and closures of once powerful brands such as Danier Leather.

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Personalize Their Experience & Create Happy Campers

The school year is nearing an end, summer is here and a lot of us are in the outdoor adventure planning mode. 

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Are You on the Retail Trend Train?

What does it really mean to be “on trend”? How important is it to follow retail trends?

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Disruption is Now, Differentiation is Key

Long ago were the days of your grandma’s retail space. In today’s fast paced, ever changing, competitive industry, retailers have one choice – differentiate or die!

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