Customer Experience Posts

Orchestrate Your Brand Stage: 6 Ways to Design The Perfect Retail Experience

In today’s shopping world you cannot JUST be a retailer. You must be an orchestrator for each shopper. You must design such an in-store experience that your customers want to keep returning. 

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Intelligent Metrics: What Are Your Customers Telling You?

I recently found myself wondering how the mass-hysteria over the new presidency in the U.S. will impact shopping habits.

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3 Facts About Shopper Psychology to Guide Your Visual Merchandising Efforts

Not all consumers have the same preferences, but research into shopper psychology suggests there are plenty of ways brick-and-mortar stores can appeal to their patrons. 

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What Does Your 'Store of the Future' Look Like?

When the internet was introduced to the public in August of 1991, it caused a ripple effect across our entire culture. When we look specifically at its effect on the evolution of the customer, it has vastly altered the way customers get their information and make purchases.

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How Endless Aisle Can Benefit Your Business's Bottom Line

We all know that evolving technology changes the game for both customers and retailers. In fact, e-commerce sales continue to grow, increasing by nearly 15% in 2015.

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Shape the Future of Your Brand With In-Store Events

Pokemon Go lures, fitness classes and community forums are just a couple of ways that in-store events draw customers.

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3 Tips to Up Your Retail Marketing Game

How do you effectively market to a customer you only interact with 6-8 times a year? How can your website possibly compete with social platforms like Facebook and Pinterest who interact with those same customers for several hours a day?

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What Is Keeping Brick-and-Mortar Alive?

Brick-and-mortar retail is dead they said, e-commerce will swallow your business whole. As it turns out ‘they’ had it all wrong and physical retail is instead making a Frankenstein-like revival and disruption.

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The Mobile Of It All This Holiday Season

There are now more mobile devices on the planet than people! With an estimated count of mobile devices at nearly 10 billion and roughly 7.5 billion humans, we are now outnumbered by our devices.

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Brick-and-Mortar Retailers: 3 Ways to Bring Your Store Into the Future

The convenience of online shopping is increasingly appealing to today’s consumer. With Amazon recently announcing same-day delivery in two major cities in Canada – the pressure on brick-and-mortar retailers is stronger than ever.

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Online and In-Store: What Will The Blended Store Look Like?

We’ve all heard the key to omnichannel is successfully blending online and in-store. But what does that actually look like when you walk into the store of the future?

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The Future of Retail: Emotion, Experience & Empowerment

The content from IRDC was so inspiring we just had to share more! For part one of our key takeaways check out our previous blog here.

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International Retail Design Conference Round-up

We just got back to the office with fresh knowledge and inspiration from the International Retail Design Conference, held in Montreal, Canada.

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