Customer Experience Posts

The Mobile Of It All This Holiday Season

There are now more mobile devices on the planet than people! With an estimated count of mobile devices at nearly 10 billion and roughly 7.5 billion humans, we are now outnumbered by our devices.

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Brick-and-Mortar Retailers: 3 Ways to Bring Your Store Into the Future

The convenience of online shopping is increasingly appealing to today’s consumer. With Amazon recently announcing same-day delivery in two major cities in Canada – the pressure on brick-and-mortar retailers is stronger than ever.

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Online and In-Store: What Will The Blended Store Look Like?

We’ve all heard the key to omnichannel is successfully blending online and in-store. But what does that actually look like when you walk into the store of the future?

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The Future of Retail: Emotion, Experience & Empowerment

The content from IRDC was so inspiring we just had to share more! For part one of our key takeaways check out our previous blog here.

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International Retail Design Conference Round-up

We just got back to the office with fresh knowledge and inspiration from the International Retail Design Conference, held in Montreal, Canada.

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2 Simple Ways to Create a High-End Shopping Experience

While at a tradeshow in Las Vegas, I was on a mission to traverse the seemingly endless aisles of slot machines and gaming tables to try and find places to shop. 

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Why Create an Omnichannel Experience?

“Creating a great omnichannel experience” is constantly being thrown around in the retail world but what exactly does it mean and is it here to stay?

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Sephora: Marrying Physical and Digital

Yes, I COULD just go to Sephora.com and place an order, replenish my current favorites and try new items based on savvy recommendations fueled by my past purchase history, and I do this from time to time for convenience sake, however, it’s just way more fun to visit a Sephora store!

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Is Online Driving Away In-Store Customers? Nope!

Having spent the better part of a few days combing through sales and revenue data, forecasts and historic facts, I wondered whether the current landscape of retail in 2016 is what we expected it to be.  

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3 Cost Effective Store Formats Brands Should Seriously Consider

You may already know that brick-and-mortar is not dead, in fact it is alive and transforming. The physical store is growing and evolving into to something that serves a higher purpose for retailers and brands. 

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An eTail East Recap: Bridging Digital & Physical

Our team attended eTail East 2016 in Boston last week along with the top retailers across the continent all looking to transform retail together. 

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Sales Reps & Technology: Best Friends Forever

Technology has changed retail and transformed customer experiences everywhere. This includes price matching, inventory and selection; plus, drone deliveries. These changes have empowered the consumer to gather information and be well equipped when walking into a store.

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All I Want for the Holidays is Drop Ship – Sincerely, Your Customers

Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t started thinking about the holiday retail rush, you’re likely to find yourself up ship creek without a paddle. (No, that’s not a typo.)

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