Customer Experience Posts

Retail Marketers: 3 Ways to Understand the Connected Customer Journey

How to best interact on a more personal, content-rich level; this will be the struggle of 2017 for retail marketers according to the Chief Marketing Officer Council reports.

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In-Store or Online: There's No Place Like Your Brand

When online clothing shopping became a thing, I was never inclined to jump in with both feet. In fact, I didn’t jump in at all.

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Will VR Drive Retail Environments in 2017?

On a recent trip to Phoenix, I was stopped in the airport by a virtual reality demonstration that Facebook was putting on. I had never tried VR out before, so I decided to see what all the hype was about.

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How Can You Redefine Retail?

A new year, a new you… right? As 2016 comes to a close, consumers are hoping for a new retail experience too.

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Jingle Bells: Why the Festive In-Store Experience Sells

‘Tis the season when the shoppers are out in full force and retailers are looking to capitalize on the impending sales.

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Orchestrate Your Brand Stage: 6 Ways to Design The Perfect Retail Experience

In today’s shopping world you cannot JUST be a retailer. You must be an orchestrator for each shopper. You must design such an in-store experience that your customers want to keep returning. 

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Intelligent Metrics: What Are Your Customers Telling You?

I recently found myself wondering how the mass-hysteria over the new presidency in the U.S. will impact shopping habits.

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3 Facts About Shopper Psychology to Guide Your Visual Merchandising Efforts

Not all consumers have the same preferences, but research into shopper psychology suggests there are plenty of ways brick-and-mortar stores can appeal to their patrons. 

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What Does Your 'Store of the Future' Look Like?

When the internet was introduced to the public in August of 1991, it caused a ripple effect across our entire culture. When we look specifically at its effect on the evolution of the customer, it has vastly altered the way customers get their information and make purchases.

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How Endless Aisle Can Benefit Your Business's Bottom Line

We all know that evolving technology changes the game for both customers and retailers. In fact, e-commerce sales continue to grow, increasing by nearly 15% in 2015.

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Shape the Future of Your Brand With In-Store Events

Pokemon Go lures, fitness classes and community forums are just a couple of ways that in-store events draw customers.

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3 Tips to Up Your Retail Marketing Game

How do you effectively market to a customer you only interact with 6-8 times a year? How can your website possibly compete with social platforms like Facebook and Pinterest who interact with those same customers for several hours a day?

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What Is Keeping Brick-and-Mortar Alive?

Brick-and-mortar retail is dead they said, e-commerce will swallow your business whole. As it turns out ‘they’ had it all wrong and physical retail is instead making a Frankenstein-like revival and disruption.

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