Customer Experience

Today’s Shoppers are Infinitely Connected. Are You?

BCBG recently announced the closure of its Canadian retail stores and, already, the closures are being attributed …
Customer Experience

Customer Experiences: How Do Your Employees Shape Them?

My recent shopping experiences have been bad, to say the least. I have walked away feeling unfulfilled, and left …
Customer Experience

How An Omnichannel Solution Can Take a Retailer to the Next Level

Customers are evolving as fast as technology allows them. They’re better informed and know what they want, how …
Retail Operations

Two Sure Fire Ways to Improve Your In-Store Experience

Although the quality of your in-store experience depends on many variables, there are two powerful areas we …
Wireless Trends

Online or In-Store: What's Your Fit?

Someone recently said to me “in-store is a goner” and I couldn’t help but feel defensive. I politely disagreed and …
Wireless Trends

Retailers at Shoptalk Focus on Innovative Experiences and the Move from Digital to Physical

Thousands of retailers hit the Las Vegas strip last week for Shoptalk’s second annual retail conference. Shoptalk …
Retail Marketing

Need Help Defining Your Customer's Path to Purchase? We've Got You

By now most retailers realize they need to work towards achieving an omnichannel strategy for their customers. …
Customer Experience

Why You Should Empower Sales Reps to be Educated and Engaged Brand Ambassadors

With the emergence of new technology, it is often assumed that sales associates will be of less importance to …
Customer Experience

4 Easy Ways to Make Your Brand More Consumer-Friendly

An omnichannel retail strategy doesn't need to be complicated. At its core, the aim of omnichannel retail is to …
Customer Experience

In the Eyes of the Consumer: 3 Ways to Make a Brand More Trustworthy

Building brand trust is crucial for retailers as the marketplace becomes increasingly crowded and consumers become …
Customer Experience

Don't Miss These Key Steps to Earning Customer Loyalty

Typically, the words customer and loyalty don’t necessarily fit alongside one another in the same sentence. With …
Retail Marketing

Spring Cleaning: 3 Ways to Breathe New Life Into Your Store Experience

Spring is right around the corner. It’s the season that signifies new life and inspires many to shake off winter …