Customer Experience Posts

Daily Dose of iQ: 5 Ways to Use Mobile In-Store

RetailCustomerExperience.com published an article today about retailers' ability to connect with customers' smartphones to generate in-store purchases.

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Daily Dose of iQ: Games Most Popular App Category in U.S.

A new study by Nielsen research has found that games are the most popular type of mobile app in the U.S.

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RQ4 Tips: Customer Information – Are you collecting it? Are you USING it?

As your iQmetrix RQ4 CSM, my job is to help ensure that you are using RQ4 to the best of your abilities and maximizing use of the software in your stores," says iQmetrix Customer Success Manager Sean Webster.

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Daily Dose of iQ: Microsoft's NUads Concept

Microsoft unveiled its NUads platform last week at the Cannes International Advertising Festival.

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Daily Dose of iQ: Cool New Retail Experiences

My colleagues and I found a couple of fascinating new interactive retail experiences today: The Toyota Vision Multi-touch Wall and the augmented reality iButterfly coupon concept.

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Daily Dose of iQ: When to Buy based on Price, Model?

On Lifehacker.com today, I came across a cool new shopping website called Decide.com.

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Summit Video: Treating Customers Right, hosted by Stacy Hamer

iQmetrix Executive Account Manager Stacy Hamer hosted this session at the 2010 Wireless Summit in Scottsdale, Ariz. You can watch it in its entirety, by clicking on the video below:

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Daily Dose of iQ: Personal Data and the 'Museum of Me'

Intel has launched a new application, called "The Museum of Me," which takes your Facebook data and plays it back to you, curating it into a slick virtual museum exhibit of your life, drawing on your Facebook friends, likes, status updates, videos, photos, links and more.

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Why Apple Store is Tops for Shopping Experience

Walk by any Apple store and you'll see right away that the company is doing something right. The places are always full of people, trying out new devices, buying the stuff they like and in many cases, just hanging out.

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Daily Dose of iQ: Google Wallet Mobile Payment

Google officially announced its NFC-based Google Wallet mobile payment service at an event in New York City today, giving substance to a story that has been building for months, and even years.

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Daily Dose of iQ: M-Commerce and Location-based Services

A new study by JiWire has examined mobile shopping trends of people that use tablets, smartphones or laptops outside of their home or office, dubbing these people as "on-the-go" consumers.

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Inc.com: 8 Tips for Using Social Media to Grow Your Business

It’s no secret: Social media is the most powerful new marketing tool of the last five (or even 10) years. Even just by looking at our past content since January, you’ll see that we’ve covered social smartphone shopping, social vending machines, social media and customer service, social Super Bowl ads, Groupon and more.

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Daily Dose of iQ: Pay More for Better Experience?

Print media's woes are now online ones. If the New York Times website, the most popular online newspaper site in the U.S. (with 30 million unique visitors per month), has to adapt its business model for online and mobile delivery, it tells you something about the state of print and online media in general.

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