Customer Experience Posts

Daily Dose of iQ: A Peek at Planar's Clarity Matrix Touch

Planar recently blogged (Sept. 7) about its latest product, the Clarity Matrix Touch, calling it the world's first integrated multi-panel touch screen display.

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Daily Dose of iQ: nsquared's Seamless Use of Microsoft Technology

I recently came across a video demo from nsquared, a Microsoft partner in Australia that perfectly showcases a multi-channel experience.

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Daily Dose of iQ: The Magnum Pleasure Hunt - A Delicious Interactive Web Experience

Take a few minutes and visit pleasurehunt.mymagnum.com to see the interactive web game created in flash for Magnum ice cream bars, by Swedish ad agency Lowe Brindfors.

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Daily Dose of iQ: Keys to the Apple Store Experience

In May of this year, Apple celebrated the 10th anniversary of its highly successful Apple stores. How successful?

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Daily Dose of iQ: Self-checkout is Consumers' Fave Grocery Tech Option

RetailCustomerExperience.com reported (Aug. 26) that an Emphatica survey of over 16,000 consumers found that self-checkout is the most valued technology in their grocery shopping experience.

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RQ4 Tips: Biometrics Improve Security and Accountability

iQmetrix, in partnership with DigitalPersona, is proud to offer Biometric Authentication in RQ. Exclusively compatible with DigitalPersona fingerprint scanners, iQmetrix offers clients the ability to maximize security and increase accountability through fingerprint authentication in RQ.

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Daily Dose of iQ: Retailers Must Embrace In-Store Smartphone Use

Will Reese recently wrote an article for Fast Company Design (Aug. 18) calling out retailers' failure (to date) to engage with customers who are using their smartphones in-store.

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Daily Dose of iQ: Interactive Touch Screen Steals Show at Verizon App Center Launch

Verizon launched a new Application Innovation Center in San Francisco on Aug. 10.

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Daily Dose of iQ: The 'Real' Apple Store Experience and NPS

Last month, an American blogger called BirdAbroad uncovered a fake Apple store in Kunming, China and made headlines worldwide.

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Daily Dose of iQ: WSJ Mobile App's Bad User Experience

Jakob Nielsen of Useit.com recently identified (July 5) a design flaw in The Wall Street Journal's iPhone app.

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Daily Dose of iQ: AOL's 'Editions' Compiles Material for You

Imagine subscribing to a magazine on your iPad that could predict your news consumption tendencies, automatically feeding you content you would otherwise have to look up on your own, daily.

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Daily Dose of iQ: Higher Satisfaction Among Contract-based Wireless Customers

A new study by J.D. Power and Associates has found that overall customer satisfaction is higher among contract-based customers than prepaid or non-contract ones.

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Daily Dose of iQ: The Importance of Selling to Female Consumers

We've published articles in the past about catering to female shoppers, and research has shown that baby-boomer women are the most influential consumer demographic for buying goods and services.

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