Customer Experience Posts

Daily Dose of iQ: A Breakdown of the Nokia GEM Concept Phone

Earlier today, my colleagues and I watched Nokia's video for its latest concept phone, the GEM (below). The company is calling the phone a "21st century mobile jewel," because its entire surface (like a precious stone) is a touch-sensitive screen.

Read More

Daily Dose of iQ: Trendwatching.com Examines 'the Prestige' of Getting Deals

What is driving the trend of daily deal sites and mobile discounts? Trendwatching.com set out to answer this question.

Read More

Daily Dose of iQ: Is Siri a Game Changer or a Passing Fad?

A few days ago, Jennifer Van Grove of Mashable wrote a piece quoting a notable AI expert, Gary Morgenthaler, in saying Apple has a two-year advantage over Google thanks to Siri.

Read More

Daily Dose of iQ: Google Brings 'Street View' Inside Buildings

Google is taking its Street View technology -- which allows users to view 360-degree street images when clicking on locations in Google Maps -- inside buildings.

Read More

‘Portlandia’ Clip Points to Consumer Frustration in Wireless Retail Activations

The comedy series Portlandia, starring Fred Armisen and Carrie Brownstein, debuted last season on IFC and its satire of West Coast yuppie and hipster tendencies is spot on (albeit a little weird at times).

Read More

Daily Dose of iQ: Microsoft Predicts Future Technology (with video)

Microsoft released a new conceptual video (embedded below) showing its ideas on how people will use future technology in work and in their everyday lives.

Read More

Daily Dose of iQ: Starbucks' Interactive Storefront is Delightful but not Meaningful

In an effort to promote its new "My Starbucks Rewards" program, Starbucks unveiled four interactive storefronts in Toronto and Vancouver last week.

Read More

Daily Dose of iQ: ZDNet's 'Big Five' IT Trends for the Next Half Decade

A few days ago (Oct. 2), ZDNet's Enterprise Web 2.0 columnist Dion Hinchcliffe put together an insightful article about the next five years in IT.

Read More

Daily Dose of iQ: T-Mobile Launches New Store Design

Last week (Sept. 29), T-Mobile USA announced a new design rollout for nearly 400 of its stores across the country. The company says the stores' new look is inspired by its parent company Deutsche Telekom AG, which has received positive reviews for its revamped retail locations across Europe.

Read More

Daily Dose of iQ: Wrapp - A New Take On Daily Deals

E.B. Boyd of Fast Company wrote yesterday (Sept. 28) of Wrapp, a new Swedish startup created by Hjalmer Winbladh (the former CTO of Spotify and founder of Rebtel, the world's largest independent VoIP company).

Read More

Daily Dose of iQ: Amazon's Kindle Fire will be a Hit

The big news in tech today was Amazon's announcement of the Kindle Fire, a 7-inch tablet with an impressive $199 price tag.

Read More

Daily Dose of iQ: Trendwatching.com's 'Retail Renaissance'

Trendwatching.com has compiled a list of the latest developments in retail around the world, "from Oxford Street to Nanjing Road."

Read More

Daily Dose of iQ: "Mobile operators will lose voice services to mobile platforms"

Two days ago (Sept. 11), GetJar CEO Ilja Laurs wrote a column for Gigaom.com, predicting a future where your mobile device would be able to make voice calls SIM-free, independently of a carrier's cellular plan.

Read More