Customer Experience Posts

Daily Dose of iQ: [Infographic] Tablets and Smartphones Assist in Holiday Shopping

Last week (Dec. 8) eMarketer.com reported new stats from a Google/Ipsos holiday shopping study.

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Daily Dose of iQ: What Androidland Means for Independent Wireless Retailers

Yesterday, we blogged about Amazon using brick-and-mortar stores as its showrooms. But what if the online giant builds its own physical stores?

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Daily Dose of iQ: With Price Check App, Amazon Looks to Undersell Brick-and-Mortar Retailers Yet Again

As if it weren’t enough that Amazon was selling high-end smartphones for a penny on Black Friday, the company is now promising to undersell brick-and-mortar retailers on virtually anything –- and undersell them by 5 bucks too.

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Daily Dose of iQ: Accused of 'Keylogging,' Carrier IQ in the Privacy Hot Seat

A couple weeks ago, we ran a story examining the controversy behind tracking people's phones. In it, we talked about Carrier IQ, a startup that was allegedly tracking (on behalf of carriers) mobile phone users' locations, what input method customers were using, AND what customers were typing into their phones.

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iQmetrix at CETW: A Conference Recap

Earlier this month, I attended Consumer Engagement Technology World (CETW) in New York City, where Gerald Buchko, VP of Sales & Marketing from Jump.caspoke on a panel about Jump's XQ Interactive Retail implementation.

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Daily Dose of iQ: Malls Track Shoppers' Phones on Black Friday

It would make perfect sense for retailers to track mall shoppers' phones to determine their paths from store to store. But does the practice violate consumers' privacy rights?

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Daily Dose of iQ: How to Compete with Amazon's Penny-Pincher Sale?

Amazon.com announced a seemingly outrageous promotion yesterday: kicking off its Black Friday and Cyber Monday sales by putting nearly 100 high-end smartphones on sale for only a penny.

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Daily Dose of iQ: Ron Johnson's Lessons from Building the Apple Store

Today, the Harvard Business Review published a blog post by Ron Johnson, CEO of J.C. Penney and former senior VP for retail at Apple.

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Daily Dose of iQ: A Breakdown of the Nokia GEM Concept Phone

Earlier today, my colleagues and I watched Nokia's video for its latest concept phone, the GEM (below). The company is calling the phone a "21st century mobile jewel," because its entire surface (like a precious stone) is a touch-sensitive screen.

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Daily Dose of iQ: Trendwatching.com Examines 'the Prestige' of Getting Deals

What is driving the trend of daily deal sites and mobile discounts? Trendwatching.com set out to answer this question.

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Daily Dose of iQ: Is Siri a Game Changer or a Passing Fad?

A few days ago, Jennifer Van Grove of Mashable wrote a piece quoting a notable AI expert, Gary Morgenthaler, in saying Apple has a two-year advantage over Google thanks to Siri.

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Daily Dose of iQ: Google Brings 'Street View' Inside Buildings

Google is taking its Street View technology -- which allows users to view 360-degree street images when clicking on locations in Google Maps -- inside buildings.

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‘Portlandia’ Clip Points to Consumer Frustration in Wireless Retail Activations

The comedy series Portlandia, starring Fred Armisen and Carrie Brownstein, debuted last season on IFC and its satire of West Coast yuppie and hipster tendencies is spot on (albeit a little weird at times).

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