Customer Experience Posts

Daily Dose of iQ: 2011 Mobile Year in Review

"2011 wasn't just the year of mobile. It was the year mobile took over the world," says The Mobile Future, in its 2011 Mobile Year in Review video (below):

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Daily Dose of iQ: The 'Retailtainment' Concept of Making Your Store a Destination

Retail technology is a hot topic this holiday season, with the collision of online, mobile and in-store retail, not to mention the increased use of apps and social commerce as well.

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Daily Dose of iQ: The Importance of Building Trust to Convert Sales

Martin Lindstrom, author of Brandwashed and Buyology, wrote a column for Fast Company yesterday about the role that trust plays in the sales process.

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Daily Dose of iQ: Future Retail Trends in the 'Information Age'

Right now, everybody seems to be talking about virtual/online retail moving into physical stores.

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Daily Dose of iQ: Openspace Begins Selling Apps in a Physical Store

Apps are confined to your browser or to your mobile devices, so why would anyone try to sell apps in a brick-and-mortar store? You simply download them from the app store and that's it, right?

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Daily Dose of iQ: [Infographic] Tablets and Smartphones Assist in Holiday Shopping

Last week (Dec. 8) eMarketer.com reported new stats from a Google/Ipsos holiday shopping study.

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Daily Dose of iQ: What Androidland Means for Independent Wireless Retailers

Yesterday, we blogged about Amazon using brick-and-mortar stores as its showrooms. But what if the online giant builds its own physical stores?

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Daily Dose of iQ: With Price Check App, Amazon Looks to Undersell Brick-and-Mortar Retailers Yet Again

As if it weren’t enough that Amazon was selling high-end smartphones for a penny on Black Friday, the company is now promising to undersell brick-and-mortar retailers on virtually anything –- and undersell them by 5 bucks too.

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Daily Dose of iQ: Accused of 'Keylogging,' Carrier IQ in the Privacy Hot Seat

A couple weeks ago, we ran a story examining the controversy behind tracking people's phones. In it, we talked about Carrier IQ, a startup that was allegedly tracking (on behalf of carriers) mobile phone users' locations, what input method customers were using, AND what customers were typing into their phones.

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iQmetrix at CETW: A Conference Recap

Earlier this month, I attended Consumer Engagement Technology World (CETW) in New York City, where Gerald Buchko, VP of Sales & Marketing from Jump.caspoke on a panel about Jump's XQ Interactive Retail implementation.

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Daily Dose of iQ: Malls Track Shoppers' Phones on Black Friday

It would make perfect sense for retailers to track mall shoppers' phones to determine their paths from store to store. But does the practice violate consumers' privacy rights?

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Daily Dose of iQ: How to Compete with Amazon's Penny-Pincher Sale?

Amazon.com announced a seemingly outrageous promotion yesterday: kicking off its Black Friday and Cyber Monday sales by putting nearly 100 high-end smartphones on sale for only a penny.

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Daily Dose of iQ: Ron Johnson's Lessons from Building the Apple Store

Today, the Harvard Business Review published a blog post by Ron Johnson, CEO of J.C. Penney and former senior VP for retail at Apple.

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