Customer Experience Posts

Daily Dose of iQ: Nielsen Suggests Retailers Provide an Omnichannel Experience

In spite of the increasing number of retailers offering branded mobile apps, more shoppers are consulting retailers' websites when researching purchases than are using the same retailers' mobile apps, according to a new study released by Nielsen today.

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Daily Dose of iQ: Young Shoppers Avoid Salespeople; Prefer Self-Service Technology

At iQmetrix, we've been hard at work building products to help retailers enhance the in-store customer experience. Our RQ Retail Management solution streamlines the POS and back-of-house operations, while our XQ Interactive Retail solutions shore up the front-end, consumer interface within the store.

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Designing the Next Generation of Retail Places (Part 5 of 5)

5 Checkpoints for Next-Gen Wireless Retail Places

The retail industry is morphing incredibly fast.

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Daily Dose of iQ: Google Planning Siri-like 'Assistant' for Release in 2012

On Friday, Alexia Tsotis of TechCrunch.com reported Google is planning on releasing a voice-activated inboard phone app, called "Assistant," to compete with Apple's Siri. Sources say the product will be available by the fourth quarter of 2012.

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Jeff Haden's 8 Reasons You're Losing Customers

Business author and Inc.com columnist Jeff Haden put together a solid list of eight common customer service/loyalty mistakes retailers (and companies in general) make.

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Daily Dose of iQ: Mobilizing the Retail Business - MWC 2012

iQmetrix CFO Ron Tweddle attended the 2012 Mobile World Congress. The following are his notes from recent keynotes and sessions he attended.
Follow Ron on Twitter @rtweddle
.

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Daily Dose of iQ: Direct from Mobile World Congress in Barcelona

iQmetrix CFO Ron Tweddle attended the 2012 Mobile World Congress. The following are his notes from keynotes and sessions he attended.
Follow Ron on Twitter @rtweddle
.

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Daily Dose of iQ: Amazon's 'Achilles Heel' is a Lack of Human Touch

Amazon has been occupying the minds of retailers (and especially wireless retailers) lately, with its popular Kindle Fire tablets, its controversial Price Check App (which enables showrooming), and its recent brick-and-mortar ambitions.

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Daily Dose of iQ: Showrooming Forces Retailers to 'Reboot'

The above graph (prepared by Mark Sigal of Unicorn Labs) illustrates why today's retailer needs to reboot: When comparing the profit margins of Walmart, Amazon, Best Buy, Target, Home Depot and Apple over the past decade, they all plateau -- except for Apple.

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Daily Dose of iQ: OnLive Connects Your iPad to Your Desktop

"You're probably paying something like $60 a month for high-speed Internet. I'm paying $5 a month, and my connection is 1,000 times faster," wrote the New York Times' David Pogue yesterday.

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Daily Dose of iQ: Virtual Greeter at The Bay. Fair or foul?

Visitors to the Bay's flagship Toronto store may be surprised to be greeted not by a salesperson, but by Anna, a life-size virtual greeter projected on a glass panel within the store.

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Designing the Next Generation of Retail Places (Part 4 of 5)

The Basic Areas of the Retail Environment

In this article, we will take a look at the main in-store retail areas where the place qualities and the design principles can be applied.

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Daily Dose of iQ: 'Spectrum Crunch' - U.S. Phone Traffic Nears Wireless Network Limits

CNNMoney Tech reported today that the time for wireless reckoning has arrived in the U.S.

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